EMPLOYMENT & TRAINING INTERVIEWER AND INTERPRETER (SPANISH)

Department

Department of Labor And Training

Division

Social/Human Services

Salary

$54,686.00 - $61,176.00

Job Profile

JC-02794401-50 - Employment & Training Interviewer and Interpreter (Spanish) (RIESA LOCAL 401 DLT)

Scheduled Work Days & Work Hours

Monday - Friday; 8:30 AM - 4:00 PM.

Position is within the Department of Labor & Training/Public Affairs.

Standard 35.0 hours.

Restricted/Limited to the leave of the prior incumbent.

Job Requisition Number

JR104113 EMPLOYMENT & TRAINING INTERVIEWER AND INTERPRETER (SPANISH) (Open)

Pay Grade

C00320 A

Classification

Employment & Training Interviewer and Interpreter (Spanish)

Class Definition

GENERAL STATEMENT OF DUTIES: To interpret the language specified in the title in written and spoken form in order to provide a bilingual capacity in the area of specialization for a variety of employment and training services. To assess the employment possibilities and training needs of clients; to determine the level of employment and training services required for clients; to interview and refer individuals to appropriate employment and training programs; to process claims for benefits and to accept and validate initial and continued claims; to review and audit records of claims; to conduct various unemployment insurance program-related interviews; to resolve disputed claims; and to do related work as required.

SUPERVISION RECEIVED: Works under supervision, referring problems and more difficult cases to supervisor; work is reviewed to ensure conformance to standards and procedures.

SUPERVISION EXERCISED: Usually none, but may direct the work of clerical support staff.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• To interpret the language specified in the title in written and spoken form in order to provide a bilingual capacity in the area of specialization for a variety of employment and training services.
• To contact employers to develop or modify existing job openings.
• To provide clients with employment contacts; to advise clients on ways to prepare and present themselves on an interview.
• To match job openings with clients' employment qualifications.
• To respond to telephone inquiries regarding unemployment insurance, temporary disability insurance and employment and training information.
• To conduct job search workshops in the field or office.
• To conduct field visits to employers to promote use of available employment and training services.
• To process and examine initial and continued claims for unemployment and temporary disability insurance benefits.
• To authorize payment of benefits to eligible clients via a computer automated system.
• To conduct fact-finding interviews with clients to obtain and record information pertaining to circumstances of termination from employment; to contact employers with respect to such terminations.
• To resolve disputed claims and to prepare decisions regarding same.
• To conduct benefit eligibility interviews to inform clients of monetary credits, eligibility rights and responsibilities.
• To conduct eligibility review interviews to determine client's continuing eligibility.
• To compute and verify employment security intrastate, federal, state and veterans; claims; to audit payment records in cases where final payment has been authorized.
• To process combined wage claims and interstate claims under the Interstate Agreement.
• To assign Dictionary of Occupational Titles codes and classifications.
• To authorize payments by mail due individuals who have returned to work.
• To prepare and verify affidavits in lieu of wage reports.
• To detect, compute, collect or adjust overpayment.
• To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPABILITIES: A working knowledge of the Rhode Island Temporary Disability Insurance, Employment Security, and Job Training Partnership Acts; a working knowledge of occupations and occupational requirements; a working knowledge of employment conditions of various industries and businesses within the state; a familiarity with the culture and customs of groups and communities using the language specified in the title; a familiarity with routine office methods; the ability to relate to and understand problems of non-English speaking persons and groups; the ability to interpret and translate the specified language in the title into written and spoken English, and to interpret English into the written and spoken specified language; he ability to follow oral and written instructions; the ability to utilize a computer to access information; the ability to conduct effective interviews with clients; the ability to gather pertinent information and determine client eligibility for benefits; the ability to apply laws, rules and regulations; the ability to make arithmetic computations; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: graduation from a senior high school; and

Experience: Such as may have been gained through: employment in a position dealing with a language specified group involving a program which focused on interviewing, advising and assisting clients.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

GENERAL STATEMENT OF DUTIES:

This role will report to the Marketing & Communications team within the Department of Labor & Training (DLT) and serves as the first point of contact for all DLT visitors. As a key representative of the agency, you will provide exceptional customer service, respond to inquiries, and guide individuals to the appropriate DLT programs and services, including income support benefits (unemployment insurance and temporary disability/caregiver insurance), job training, and employment resources.

You will act as a generalist for DLT services, assisting customers in navigating available resources, completing forms, and accessing drop boxes. Bilingual or multilingual fluency, especially in Spanish, is required to serve our diverse community effectively. Additional responsibilities include managing walk-ins, handling direct messages from the agency's social media accounts, maintaining front-lobby supplies, and enforcing the visitor policy.

As part of the Marketing & Communications team, you will also contribute to public awareness campaigns and marketing strategies to promote agency initiatives. Your efforts will directly support DLT's mission to empower Rhode Islanders with the tools and resources they need to achieve their goals. Experience with graphic design and marketing tools (Adobe Creative Suite, Canva, etc.) is preferred.

The ideal candidate would possess excellent customer service skills and strong communication skills, both written and verbal, and value public service. The candidate must be detail-oriented and committed to the ongoing learning of the agency''s inner workings. The candidate should feel comfortable communicating with members of the public and can remain calm during stressful situations.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.