Inspire health. Serve with compassion. Be the difference.
Job Summary
Responsible for receiving, prioritizing, and dispatching emergency and non-emergency medical service requests in a timely, accurate, and professional manner. Operating within a high-volume communications center, this role ensures the efficient deployment of EMS resources while maintaining compliance with established protocols, organizational policies, and regulatory standards. Serves as a critical link between patients, callers, field providers, and other public safety agencies to support safe, coordinated, and effective patient care.
Essential Functions
- All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
- Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.
- Dispatches EMS units and resources using computer-aided dispatch (CAD) systems and radio communications in accordance with established protocols.
- Prioritizes requests based on patient acuity and system demand to ensure appropriate allocation of resources.
- Provides pre-arrival and post-dispatch instructions as authorized by medical protocols and training.
- Maintains clear, professional, and accurate communication with EMS providers, field supervisors, and other public safety agencies.
- Documents call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.
- Monitors resource availability and system status to support operational efficiency and response readiness.
- Adheres to HIPAA, confidentiality, and patient privacy standards at all times.
- Participates in continuing education, quality assurance, and skill development to maintain certification and job proficiency.
- Supports a culture of safety, professionalism, and service excellence within the communications center.
- Verifies operational readiness of crews
- Accepts calls requesting medical transportation services.
- Dispatches calls and tracks unit movements.
- Coordinates the delivery of service in a safe, courteous and efficient manner.
- Obtains and documents patient information necessary for appropriate utilization of resources and reimbursement.
- Prepares written documentation
- Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
- Education - High School diploma or equivalent OR post-high school diploma/highest degree earned preferred
- Experience - No experience required.
In Lieu Of
N/A
Required Certifications, Registrations, Licenses
- The following certifications must be obtained during the orientation period and remain current, on-going: APCO Public Safety Telecommunicator (PST), APCO Emergency Medical Dispatcher (EMD), and CPR Certification
- Emergency Medical Technician (EMT) - Preferred
Knowledge, Skills and Abilities
- Ability to prioritize emergent and non-emergent requests for service
- Communication skills - Preferred
Work Shift
Variable (United States of America)
Location
Oconee Medical Campus
Facility
Prisma Health EMS
Department
Ambulance Services
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.