Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Emergency Service Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers’ most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships — and own every contents job from intake to invoice.
What You’ll Do
Inspection & Scope Development
- Conduct initial site inspections on all new losses, assessing fire, water, smoke, mold, & storm-damaged items
- Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
- Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
- Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
Estimating
- Own estimate writing in Xactimate & Symbility, from initial draft through carrier approval
- Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols
- Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal
Logistics, Fleet & Labor
• Schedule & dispatch crews across all active jobs & manage the pack-out & pack-in lifecycle
• Oversee the division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
• Recruit, schedule, train, & supervise temporary & permanent field labor
• On-call availability to support crews & customers for emergency contents response
Documentation, Compliance & Warehouse
- Maintain accurate inventory tracking, labeling, & condition reporting in RMS & management systems
- Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
- Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols
Customer & Carrier Communication
• Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
• Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
• Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
• Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators
What You Bring (Requirements)
• 3+ years in property restoration, management, or related claims/estimating roles
• Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
• Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
• Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
• Clean Background & MVR
• Ability to work nights, weekends, & overtime as needed for emergency response
Highly Preferred
• IICRC credentials are highly preferred (company sponsorship available if not yet certified)
• Prior hands-on experience writing Xactimate estimates
• Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)
Systems You'll Use
Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.
Schedule & Conditions
• Standard schedule Monday–Friday, 7:30 AM–5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
• Hybrid role combining field job sites, warehouse, & remote coordination
• Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided
We Offer
• Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potential
• Company vehicle, fuel card, & company cell phone
• Company-sponsored certifications
• The backing of a trusted national brand with deep local roots & a team that genuinely supports one another
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results