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IT Specialist Jobs in Florida

End User Computing Spec I

University of Florida
  • Gainesville, FL
  • $20.59–$23.95 Per Hour
13 days ago

Job Description

Support the systems and software required by the college's Faculty, Staff, and Student employees. This position will perform basic to moderately complex installation and troubleshooting of the college’s IT resources in support of educational, research, and administrative needs.
Classification Title:

End User Computing Spec I

Classification Minimum Requirements:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Job Description:

Helpdesk Role
-Monitor helpdesk for incoming tickets and proactively communicate with customers.
-Answer incoming help desk calls and create service tickets as needed.
-Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
-Create and maintain DCP IT documentation used to track projects, issues, and document processes.

Computer and Peripheral Support
-Install new or existing computers and peripheral equipment for customers.
-Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
-Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
-Assist DCP departments with IT equipment relocation.

Operating Systems and Software Support
-Install, configure, and troubleshoot Windows and Mac operating systems.
-Install, troubleshoot, and resolve issues with various software.
-Communicate with 3rd party vendors to troubleshoot as needed.

 

Enterprise Management Tools
-Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
-Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
-Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.

Other Duties as Assigned
-Perform college-wide equipment inventory as directed by the IT Supervisor.
-Provide IT-related reports to the IT Supervisor as needed.
-Develop basic user guides for common tasks.
-Other duties assigned by the IT Supervisor or college leadership.

Expected Salary:

$20.59 - $23.95/hour

Required Qualifications:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Preferred:

-CompTIA A+, or equivalent certification.
-Knowledge of computer concepts, terminology, and analytical techniques of troubleshooting IT-related issues.
-Experience with any of the following: Active Directory, SCCM, JAMF, Microsoft Entra, Microsoft Intune.
-Experience with Windows and Mac operating systems in an enterprise environment.
-Demonstrated excellence in customer service, both in-person and over the phone.
-Ability to effectively create and maintain documentation.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No

 

Numbers & Facts

LocationGainesville, FL
Salary$20.59–$23.95 Per Hour

Skills

  • Analysis Skillsunmatched
  • Appleunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • Customer Support/Serviceunmatched
  • Documentationunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Information Technology & Information Systemsunmatched
  • Mac Operating Systemunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows System Administrationunmatched
  • On Site Supportunmatched
  • Operating Systemsunmatched
  • Peripheral Hardwareunmatched
  • Problem Solving Skillsunmatched
  • Project Trackingunmatched
  • Research Administrationunmatched
  • Software Administrationunmatched
  • System Center Configuration Manager (SCCM)unmatched
  • Technical Supportunmatched
  • Telephone Skillsunmatched
  • User Documentationunmatched

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