End User Experience Support - VDI

Location: Chicago, IL - Hybrid 3 days onsite



End user experience expert. This includes windows, desktop and mobile software application, Office 365, automation, negotiation experience. You will be deploying applications and using powershell python terraform devops.



Technical Requirements

• VDI (primary focus): VMware Horizon background strongly preferred; Citrix or other VDI experience acceptable
• Automation (co-equal focus): PowerShell is foundational and required ; Python scripting is a plus but not heavy Python
• Endpoint management and virtualization: Strong troubleshooting skills; "Jack of many trades " profile
• Packaging: Application packaging knowledge is a plus (Omnissa/VMware Horizon framework preferred)
• Windows-focused role

I. WORK TO BE PERFORMED:

" Develop and implement engineering solutions for the desktop environment
" Lead and manage technical projects from conception to completion
" Packages application deployments for end-user environment using VMware AppStacks and similar technologies
" Create technical specifications and architectural designs for complex solutions
" Establish technical standards, best practices, and design patterns for the team
" Research and evaluate emerging technologies to recommend strategic adoption
" Preserves end user profile settings virtual desktop environments
" Troubleshoots application installation, performance, and runtime issues within the desktop environments
" Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation
" Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment
" Challenge the status quo with new ideas and drive innovation for the end user experience
" Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
" Automate processes in the end-user experience space
" Maintains and troubleshoot Office 365 environment
" Troubleshoots production problems related to desktop and mobile software applications
" Addresses problems of systems integration, compatibility, and multiple platforms
" Assists in the evaluation and recommendation of application software packages, application integration and testing tools
" Remove barriers and obstacles from end-user technology to enable the business
" Provides tactical and strategic input on the overall End User experience
" Provides on-call support according to assigned schedule
" Documents changes, policies and procedures and drawings
" Leads projects of various sizes and schedules
" Provide technical expertise and guidance to the engineering team
" Mentor members of the Desktop Engineering team
" Perform other duties as assigned



" Minimum 5 years of experience in desktop engineering or end-user computing roles
" Minimum 3 years of experience in desktop engineering or end-user computing roles