At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Position Details
- Facility: BayCare Health System, IS Customer Relationship Mgmt-BCHS
- Location: Morton Plant Hospital (Clearwater, FL)
- Status: Full Time, Exempt
- Weekend Work: Occasional (very rarely)
- On Call: Yes
- Remote Work: Never
Summary
- Responsible for providing direct service and end-use support for a wide variety of computing devices and peripherals within the BayCare system.
- Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
- Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
- Participates in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
- Provides phone support and support of mobile devices.
- Exhibits skills and experience to be the sole IS support for a small to medium facility within the system.
Minimum Qualifications
- Experience: 7 years - Computer Related; Or - 5 years - Relevant experience with Associates.
- Required Education: High School Graduate or Equivalent GED
- Preferred Education: Associates Degree - Related Field
- Preferred Education: Bachelors Degree - Computer Science
Credentials
- Required: MS (Microsoft) - Related Field; Or - Computer Tech Related - Related Field
- Required: CompTIA A+ OR Microsoft Certified: Endpoint Administrator Associate OR equivalent
Equal Opportunity Employer Veterans/Disabled