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End-User Support & Field Services Technician

CyberLinx Solutions

Leonardtown, Maryland

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JOB DETAILS
SKILLS
Apple Macs, Asset Management, Customer Relations, Customer Support/Service, Desktop PC, Firefighting, Help Desk, Laptop PC, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Support, On Site Support, Onboarding, Peripheral Hardware, Printers, Software Administration, Technical Support, VPN (Virtual Private Network), Wi-Fi
LOCATION
Leonardtown, Maryland
POSTED
30+ days ago

CyberLinx Solutions is seeking a customer-focused End-User Support & Field Services Technician to provide hands on technical support to internal users and/or client sites. This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting end-user devices, and delivering excellent on-site and remote service.

Key Responsibilities

  • Provide Tier 1–2 support for desktops, laptops, mobile devices, and peripherals
  • Install, configure, and support Windows based systems (e.g., Microsoft Windows)
  • Support productivity platforms such as Microsoft 365
  • Troubleshoot connectivity issues (Wi-Fi, VPN, printers, basic networking)
  • Perform hardware deployments, imaging, upgrades, and asset management
  • Deliver on-site field support at branch or client locations
  • Document incidents and resolutions in ticketing systems
  • Escalate complex issues to Tier 2/Tier 3 teams as needed
  • Break Fix & Installation
  • Move/Add/Change (MAC)
  • Mobile Device Support
  • Onboarding/Offboarding
  • Assist Fire Dept planning systems
  • Support of Municipal Court location
  • May need to support outside normal business hours
 

About the Company

C

CyberLinx Solutions

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