End-User Support & Field Services Technician

CyberLinx Solutions is seeking a customer-focused End-User Support & Field Services Technician to provide hands on technical support to internal users and/or client sites. This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting end-user devices, and delivering excellent on-site and remote service.

Key Responsibilities

• Provide Tier 1–2 support for desktops, laptops, mobile devices, and peripherals
• Install, configure, and support Windows based systems (e.g., Microsoft Windows)
• Support productivity platforms such as Microsoft 365
• Troubleshoot connectivity issues (Wi-Fi, VPN, printers, basic networking)
• Perform hardware deployments, imaging, upgrades, and asset management
• Deliver on-site field support at branch or client locations
• Document incidents and resolutions in ticketing systems
• Escalate complex issues to Tier 2/Tier 3 teams as needed
• Break Fix & Installation
• Move/Add/Change (MAC)
• Mobile Device Support
• Onboarding/Offboarding
• Assist Fire Dept planning systems
• Support of Municipal Court location
• May need to support outside normal business hours