End User Technology Administrator

Overview The End User Technology Administrator is responsible for empowering employees through technology by serving as the subject matter expert for the Microsoft 365 platform. This role focuses on enhancing end-user productivity and efficiency by implementing, supporting, and educating users on core M365 applications. The Administrator will collaborate across departments to ensure seamless integration of new tools and drive adoption through coaching, documentation, and support. Responsibilities Serve as the subject matter expert for Microsoft 365 applications, including Copilot, Teams, OneDrive, SharePoint, and Outlook. Partner with internal departments to onboard new software and products, ensuring smooth integration and adoption. Lead workshops and provide one-on-one coaching to help end users maximize their use of Microsoft 365 tools. Create and maintain user-friendly documentation such as guides, FAQs, and instructional videos. Provide Tier 2 support for Microsoft 365-related issues and escalate complex problems when necessary. Collaborate with IT leadership to identify and implement improvements in end-user technology experience. Support change management initiatives related to technology rollouts and upgrades. Qualifications Proven experience working with the Microsoft 365 ecosystem in an enterprise environment. Strong understanding of end-user support, service delivery, and change management principles. Excellent communication and interpersonal skills, with the ability to work effectively across departments. Ability to translate technical concepts into accessible, user-friendly materials. Self-starter with a passion for continuous learning and enabling others through technology. First-Year Focus Dedicate 60-75% of time to educating and coaching end users on Microsoft 365 tools to improve efficiency and productivity. Build strong relationships with internal stakeholders to understand their needs and tailor support accordingly. Establish a feedback loop to continuously improve knowledge-base content and delivery. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. #li-eg1 Benefits What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.