Overview:
The End User Technology Specialist provides hands-on technology support and execution across the organization, helping ensure employees have the devices, applications, and technology they need to be successful.
This role bridges traditional end-user support with endpoint management and technology deployment. The Specialist works directly with employees and IT teams to deliver device deployments, replacements and upgrades; support Windows workstations and mobile devices; assist with hardware and software rollouts; and support the ongoing management of endpoints through Microsoft Intune and related technologies.
Responsibilities:
- Provide hands-on support for Windows workstations, mobile devices, peripherals, applications, and other end-user technology.
- Coordinate and execute device provisioning, deployments, replacements, upgrades, and lifecycle activities.
- Support endpoint and mobile device management through Microsoft Intune and related Microsoft technologies.
- Assist with device enrollment, configuration, application deployment, compliance, and troubleshooting.
- Support technology deployments and initiatives across corporate and field locations.
- Work directly with employees to troubleshoot issues and deliver a positive, customer-focused support experience.
- Coordinate with the Help Desk and other IT teams when work requires additional technical expertise or cross-team support.
- Maintain accurate device, asset, and deployment information throughout the technology lifecycle.
- Take ownership of assigned work from initial request through successful completion, including communication and follow-up with impacted employees.
- Develop increasing knowledge of endpoint management, automation, and engineering practices while working alongside End User Technology engineering resources.
- Identify opportunities to improve support processes, device deployment, and the overall employee technology experience.
Qualifications:
- 1–3 years of experience in Help Desk, desktop support, IT support, or a similar end-user technology role.
- Strong troubleshooting skills supporting Windows devices, Microsoft 365, common business applications, peripherals, and mobile devices.
- Experience with or exposure to Microsoft Intune and mobile device management (MDM) strongly preferred.
- Experience with device provisioning, enrollment, deployment, software installation, or endpoint lifecycle management preferred.
- Familiarity with Microsoft Entra ID, Windows Autopilot, or similar endpoint technologies is a plus.
- Strong customer service and interpersonal skills, with the ability to work effectively with employees across different roles and levels of technical experience.
- Strong organization, communication, ownership, and follow-through.
- Ability to troubleshoot unfamiliar problems, research solutions, and know when to collaborate or escalate.
- Demonstrated interest in continued technical development and growing into more advanced endpoint management responsibilities.
This role offers a development path for an IT support professional interested in expanding into endpoint management and engineering. The End User Technology Specialist will work closely with experienced technical resources while gaining hands-on experience with Microsoft Intune, device management, enterprise deployments, and the technologies used to manage the modern workplace.
Benefits:
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.