Endpoint Management Analyst

Endpoint Management Analyst Posting Number req27431 Department Research & Discovery Tech Department Website Link https://it.arizona.edu/ Location Tucson Campus Address Tucson, AZ USA Position Highlights

University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona''s Information Technology Services (UITS) invites you to apply to the role of IT Support Computing Analyst III.

The IT Support Computing Analyst III provides advanced technical support for endpoint computing systems used in research and research administration functions. This position supports desktop, laptop, and mobile technologies within a highly regulated research environment handling Controlled Unclassified Information (CUI), Export Controlled Information (ECI), and other sensitive institutional data.

In addition to working closely with researchers, faculty, IT professionals, and compliance stakeholders, the IT Support Computing Analyst III is responsible for deploying, securing, maintaining, and troubleshooting endpoint systems that support research activities. The incumbent will assist with implementing security controls, maintaining compliance requirements, supporting mobile device management solutions, and ensuring reliable technology services across Windows, macOS, and Linux platforms. The successful candidate will possess strong customer service skills, and experience working in higher education.

This is an in-person position based at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work. Visa sponsorship is not available for this position.

This position requires that the incumbent be a U.S. citizen to comply with federal contractual requirements.

Duties & Responsibilities Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access o U of A recreation and cultural activities; and more!

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• Provide advanced desktop and endpoint support for faculty, researchers, staff, and students. Install, configure, troubleshoot, and maintain workstations, laptops, and peripheral devices; coordinate hardware and software deployments, upgrades, and lifecycle management activities across multiple operation systems.
• Assist with endpoint security initiatives, including vulnerability remediation, software patching, encryption, and compliance monitoring.
• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Provide technical consultation and support for research labs and specialized computing environments.
• Collaborate with information security, research compliance, and infrastructure teams to implement technical controls required for regulated research.

Knowledge, Skills and Abilities:

• Knowledge of Windows desktop operating systems and enterprise endpoint management practices.
• Knowledge of desktop hardware architecture, imaging, deployment, and lifecycle management.
• Knowledge of cybersecurity principles, endpoint security controls, and vulnerability management.
• Knowledge of Active Directory, EntraID, and enterprise authentication technologies.
• Knowledge of research computing environments and data security requirements.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Knowledge of software licensing and application deployment methodologies.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.

Physical Requirements:

• Lifting: Employees are frequently required to lift/move/transport 25 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor''s degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience working in a higher education or research university environment.
• Experience supporting research computing environments or federally funded research projects.
• Experience supporting systems that process Controlled Unclassified Information (CUI), Export Controlled Information (ECI), or other regulated data.
• Experience administering Microsoft Intune or other enterprise Mobile Device Management (MDM) platforms.
• Experience supporting Microsoft Windows 10 and Windows 11 in enterprise environments.
• Experience supporting Ubuntu Linux desktop systems.
• Experience supporting macOS devices in a managed enterprise environment.
• Experience with endpoint encryption, vulnerability management, and security compliance tools.
• Experience with PowerShell or other scripting languages for system administration and automation.
• Experience in NIST 800-171, CMMC, or other research security compliance frameworks.
• Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, CompTIA A+, Security+, Network+, or equivalent.

FLSA Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category Information Technology Benefits Eligible Yes - Full Benefits Rate of Pay $59,404 - $74,254 Compensation Type salary at 1.0 full-time equivalency (FTE) Grade 8 Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and Level PC3 Job Family IT Support Job Function Information Technology Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department) Number of Vacancies 1 Target Hire Date Expected End Date Contact Information for Candidates uits-jobs@arizona.edu

Open Date 10/23/2026 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.