Endpoint Support Coordinator Intern

JOB SUMMARY

At S&C Electric Company, a 100% employee-owned company, we help keep the lights on for people and businesses worldwide. Our manufacturing roles build the equipment that protects the critical infrastructure of the power grid, and each of our team members lends their unique skills to this crucial mission. We empower our people by providing pathways to a long-term career and support them in their professional growth by sustaining a culture founded on respect, strengthened by collaboration, and measured by our shared successes. The manufacturing industry is booming with opportunities to learn new things, expand your skills, and build a long-term career.

Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Available Shift:

1st shift: 8:00 am - 4:30 pm, Monday - Friday

Full-Time Summer 2027 Internship

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated per hourly range for this position is $22 - 30 per hour based on experience.

Competitive Weekly Pay Period

S&C Electric Company is a global provider of equipment and services for the highly competitive electric power industry. We are seeking an enthusiastic and passionate professional for an Endpoint Support Coordinator Intern with experience supporting Microsoft Enterprise client technologies and Cisco networks. The successful candidate will join a high-performance, cross-functional team, supporting S&C's 3,000+ client computer systems, printers, and mobile devices across 19 offices in 6 countries. The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating with professionalism, urgency, empathy, and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills and a proven track record of customer satisfaction.

The responsibilities of this position include, but are not limited to, the following:

• Act as the initial point of contact for all client computer and software-related concerns.
• Create and maintain documentation for troubleshooting and using software and hardware.
• Respond to, prioritize, and provide detailed reports for technical support requests.
• Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary.
• Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.
• Research the latest products, services, and standards as they best meet the needs of the business.
• Provide guidance and recommendations on the most effective use of technology.
• Maintain asset management of hardware and software inventories.
• Create required reports in response to management needs.
• All full-time team members must be available on call 24/7 and may need to travel as required for business purposes.

To select this job as one of interest to you, at a minimum, you must have the following:

• In-progress degree program from an accredited university/college program with a concentration in a Computer Science or Information Technology-related field.
• Certification in current Microsoft client technologies is highly desirable and returning to school full-time after the work session.
• Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive.
• Working knowledge of office automation technologies and computer peripherals, such as printers and scanners.
• Knowledge of Cisco networking fundamentals, security practices, and anti-virus programs.
• Strong customer service orientation with keen attention to detail.
• Ability to perform remote troubleshooting and provide user-friendly instructions.
• Proven problem-solving and analytical skills.
• Demonstrated ability to communicate effectively and professionally.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Highly self-motivated and skilled at empowering a highly collaborative team.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.

MAJOR PHYSICAL DEMANDS

• Some tasks are performed in a standing position.
• Frequent lifting of items weighing up to 30 lbs.
• Frequent walking of varying distances.
• Frequent carrying of items weighing up to 30 lbs.
• Occasional pushing of computer carts
• Occasional pulling of computer carts
• Occasional bending to perform a variety of tasks
• Frequent full range of motion from above the shoulders to below the knees
• Frequent handling of computer equipment weighing up to 30 lbs.

Ready to make an impact and become an employee-owner? Apply now to join our inclusive and innovative team! Explore open positions.

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at TAsupport@sandc.com.

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.

S&C's deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

S&C provides a comprehensive and competitive benefit package that includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, , Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
• Leave Benefits: Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave

Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).