Endpoint Technician II (Help Desk)

Endpoint Technician II (Help Desk)

Salary

$60,000.00 - $65,000.00 Annually

Location

Lexington County, SC

Job Type

FTE - Full-Time

Job Number

61166277-193195

Agency

Department of Labor, Licensing & Regulation

Division

Division of Administration

Opening Date

09/23/2026

Closing Date

10/7/2026 11:59 PM Eastern

Class Code:

AM66

Position Number:

61166277

Normal Work Schedule:

Other

Pay Grade

TEC05

Hiring Range - Min.

$60,000.00

Hiring Range - Max.

$65,000.00

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

The South Carolina Department of Labor, Licensing and Regulation is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Normal Work Schedule (Other):

The Agencys standard business hours are Monday to Friday (8:30 to 5:00) but a flexible work schedule may be available.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

Come join our team at the Department of Labor, Licensing and Regulation (LLR) where you will experience work-life balance, great benefits, and an exciting career that supports the Agency's mission to make South Carolina a safe place to work and live.

Responsibilities

• You will serve as the Help Desk manager, including supervising assigned staff.
• You will review and assign help desk requests based on priority and immediate Agency needs and monitor assigned requests.
• You will troubleshoot, repair, and resolve routine to complex software and device issues and serve as a technical resource for users.
• You will install, configure, troubleshoot, and maintain simple to moderately complex customer hardware and software.
• You will serve as the Agency endpoint coordinator, acting as a liaison to users on issues of desktops, laptops, virtual machines, and applications, including providing notification of needed replacements and upgrades.
• You will assist in managing the Agency's anti-virus, encryption, and data loss prevention and applications.
• You will provide back-up duties and assistance with assigning and disabling MFA tokens, Microsoft Office 365, and the Mitel phone system administration.
• You will assist in IT inventory management, including performing quarterly audits and preparing assets for disposal.
• You will complete other duties including, but not limited to, providing data on problematic trends, ensuring information security and assurance policies, principles and practices are applied, and other related duties.

Minimum and Additional Requirements

Minimum Qualifications

• A bachelors degree and experience in automated information or communication system design, installation, operation, or repair. Related experience may be substituted for the bachelors degree on a year-for-year basis.

Preferred Qualifications

• A bachelors degree and one year of relevant experience, an associate's degree and three years relevant experience, or a high school diploma and five years relevant experience.
• Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations.
• Moderate complex problem-solving and analytical skills.
• Knowledge of network services and data communications.
• Knowledge of office automation standards and microcomputer hardware and software.
• Ability to establish working relationships with users.
• Ability to present technical and non-technical reports in a clear and concise manner.
• Ability to communicate effectively, both verbally and in writing.

Other Requirements

• Position requires bending, standing, stooping, kneeling, and lifting objects up to 75 pounds.
• May be required to work outside of normal agency hours of 8:30 a.m. to 5:00 p.m. to meet customer service needs or to assist with scheduled or emergency system maintenance.
• Must have a valid South Carolina Drivers License and provide a 10-year MVR (Motor Vehicle Record) that complies with State and Agency Fleet guidelines.

Additional Comments

Benefits Offered

The South Carolina Department of Labor, Licensing and Regulation offers an exceptional benefits package for FTE positions that includes:

• Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

LLR requires individuals to complete an online application to apply for this position. You can access the www.careers.sc.gov website 24 hours a day, 7 days a week, wherever you have internet access. Applicants will be required to submit a copy of their highest earned degree prior to an offer being extended. Applicants who will be required to drive a state or personal vehicle to regularly perform state duties will be required to submit an acceptable 10-year motor vehicle record (MVR) that complies with state and agency fleet guidelines. Supplemental questions are considered part of your official application. Any misrepresentation in your application or the supplemental questions may result in your disqualification from employment. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. By completing the application, I acknowledge that I have read, understand, and agree with the above.

• Yes
• No

02

Have you listed ALL of your previous positions or jobs held for the past 10 years?

• Yes
• No

03

Have you ever worked for the SC Department of Labor, Licensing and Regulation? If yes, please provide the approximate dates of work and the last job title held at LLR.

04

Have you ever worked for a South Carolina state agency? If yes, please provide the agency name(s), approximate dates of work with each agency, and last job title held for the agency.

05

Are you willing to accept a salary within the range of $60,000 to $65,000?

• Yes
• No

06

How did you hear about this position with LLR?

• Careers.sc.gov
• Indeed
• Facebook
• Firejobs.com
• Firerescue1.com
• Family or Friend
• LLR Employee
• Other

Required Question

Employer State of South Carolina

Agency Department of Labor, Licensing & Regulation Address 110 Centerview Drive, Kingstree Building

Columbia, South Carolina, 29210

Phone 803-896-4011

803-896-4325

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.