Energy Services - Operations Manager

Energy Services - Operations Manager

A well-established local company specializing in HVAC, plumbing, electrical, and energy delivery services is seeking an experienced Operations Manager to oversee its Southshore-area operations.

Position Overview

The Operations Manager will have overall responsibility for the performance and day-to-day operations of the Southshore locations. This position provides leadership across multiple departments while maintaining accountability for profitability, growth, safety, customer satisfaction, and operational performance.

The ideal candidate will be a hands-on leader who can develop teams, improve processes, identify opportunities for growth, and ensure the locations operate efficiently while delivering an exceptional customer experience.

Benefits

• Medical insurance with company contributions for individual and family coverage
• FSA and HSA options
• Dental and vision insurance
• Basic life and AD&D insurance
• Long-term disability coverage
• 401(k) retirement plan with company match
• 80 hours of accrued vacation
• 40 hours of sick leave
• 9 paid holidays, including floating holidays
• Employee Assistance Program
• Group-rate voluntary insurance programs, including disability, accident, life, cancer, critical illness, hospital confinement, and supplemental dental coverage

Position: Energy Services - Operations Manager

Compensation: $90,000-$110,000 per year

Pay Type: Salary

Location: Southshore MA

Key Performance Areas:

Success in this role will be measured by the ability to:

• Deliver outstanding customer service across HVAC, electrical, plumbing, and fuel delivery operations
• Identify and capitalize on opportunities to increase sales and support company marketing initiatives
• Apply industry knowledge and business experience to effectively plan and manage operations
• Build a strong management team through ongoing mentoring, coaching, and professional development
• Improve operational efficiency while maintaining a strong focus on profitability and service quality

Primary Responsibilities:

• Direct and oversee service, delivery, office, and sales operations
• Assist with recruiting, interviewing, hiring, onboarding, and employee performance management
• Provide regular coaching, feedback, and performance evaluations to department managers
• Promote a strong safety culture and ensure compliance with PPE requirements, equipment handling, hazardous materials procedures, and other workplace safety standards
• Establish and maintain daily operating procedures that clearly define expectations and responsibilities
• Organize and lead regular department meetings and safety meetings
• Ensure company policies and applicable local, state, and federal regulations, licensing requirements, and industry codes are followed
• Review productivity and performance reports to identify opportunities for improved efficiency and employee performance
• Manage inventory levels and implement procedures to maintain accurate inventory records
• Establish appropriate pricing and margins while maintaining financial responsibility and competitiveness
• Partner with the Executive Team to develop annual budgets, operating plans, and departmental objectives
• Track, analyze, and provide information related to company Key Performance Indicators (KPIs)
• Maintain accountability for location-level profit and loss performance, EBITDA, safety, and overall business growth

Qualifications & Skills:

• Bachelor''s degree or equivalent professional experience required; experience in the HVAC, plumbing, electrical, fuel, or energy industry is strongly preferred
• Proficiency with Microsoft Office; experience using customized business or operational software is a plus
• Proven ability to collaborate effectively with employees and leadership at all levels
• High level of professionalism, integrity, and discretion
• Excellent verbal and written communication skills
• Strong organizational, analytical, and problem-solving abilities
• Valid driver''s license with a clean driving record

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.