Energy Services - Operations ManagerA well-established local company specializing in HVAC, plumbing, electrical, and energy delivery services is seeking an experienced Operations Manager to oversee its Southshore-area operations.Position OverviewThe Operations Manager will have overall responsibility for the performance and day-to-day operations of the Southshore locations. This position provides leadership across multiple departments while maintaining accountability for profitability, growth, safety, customer satisfaction, and operational performance.The ideal candidate will be a hands-on leader who can develop teams, improve processes, identify opportunities for growth, and ensure the locations operate efficiently while delivering an exceptional customer experience.BenefitsMedical insurance with company contributions for individual and family coverageFSA and HSA optionsDental and vision insuranceBasic life and AD&D insuranceLong-term disability coverage401(k) retirement plan with company match80 hours of accrued vacation40 hours of sick leave9 paid holidays, including floating holidaysEmployee Assistance ProgramGroup-rate voluntary insurance programs, including disability, accident, life, cancer, critical illness, hospital confinement, and supplemental dental coveragePosition: Energy Services - Operations ManagerCompensation: $90,000-$110,000 per yearPay Type: SalaryLocation: Southshore MAKey Performance Areas: Success in this role will be measured by the ability to:Deliver outstanding customer service across HVAC, electrical, plumbing, and fuel delivery operationsIdentify and capitalize on opportunities to increase sales and support company marketing initiativesApply industry knowledge and business experience to effectively plan and manage operationsBuild a strong management team through ongoing mentoring, coaching, and professional developmentImprove operational efficiency while maintaining a strong focus on profitability and service qualityPrimary Responsibilities:Direct and oversee service, delivery, office, and sales operationsAssist with recruiting, interviewing, hiring, onboarding, and employee performance managementProvide regular coaching, feedback, and performance evaluations to department managersPromote a strong safety culture and ensure compliance with PPE requirements, equipment handling, hazardous materials procedures, and other workplace safety standardsEstablish and maintain daily operating procedures that clearly define expectations and responsibilitiesOrganize and lead regular department meetings and safety meetingsEnsure company policies and applicable local, state, and federal regulations, licensing requirements, and industry codes are followedReview productivity and performance reports to identify opportunities for improved efficiency and employee performanceManage inventory levels and implement procedures to maintain accurate inventory recordsEstablish appropriate pricing and margins while maintaining financial responsibility and competitivenessPartner with the Executive Team to develop annual budgets, operating plans, and departmental objectivesTrack, analyze, and provide information related to company Key Performance Indicators (KPIs)Maintain accountability for location-level profit and loss performance, EBITDA, safety, and overall business growthQualifications & Skills: Bachelor's degree or equivalent professional experience required; experience in the HVAC, plumbing, electrical, fuel, or energy industry is strongly preferredProficiency with Microsoft Office; experience using customized business or operational software is a plusProven ability to collaborate effectively with employees and leadership at all levelsHigh level of professionalism, integrity, and discretionExcellent verbal and written communication skillsStrong organizational, analytical, and problem-solving abilitiesValid driver's license with a clean driving recordCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.