Enforcement Agent I

Position Summary

The Criminal Insurance Fraud Investigator is a certified law enforcement officer within the Arkansas Insurance Department Criminal Investigation Division. The Criminal Insurance Fraud Investigator possesses statewide law enforcement jurisdiction with primary responsibility for criminal violations relating to fraudulent insurance acts. The Criminal Insurance Fraud Investigator conducts investigations in overt and covert work environments. This position is governed by state and federal laws and agency/institution policy.

This position requires on-site employment with no remote or hybrid options available.

Preferred Qualification

• At least three years employed as a criminal investigator/detective with an accredited law enforcement agency.

Job Responsibilities and Expected Results

• Investigates reported insurance fraud by obtaining sufficient information to determine whether the elements of a criminal violation are present to support the arrest of suspects and subsequent prosecution.
• Receives complaints, responds to requests for information, and facilitates communication regarding insurance fraud matters with internal staff and external agencies.
• Prepares oral and written communications, reports, and criminal investigative files for presentation to prosecuting attorney offices throughout Arkansas.
• Utilizes Arkansas Crime Information Center terminals to obtain and maintain confidential records related to ongoing criminal investigations.
• Maintains state law enforcement certification through required training, including mandatory courses prescribed by law and firearms qualification; applies officer safety practices during investigations and encounters with potentially violent suspects.
• Conducts special operations and task force activities within the division and in partnership with law enforcement agencies statewide to combat large-scale criminal activity across multiple jurisdictions.
• Reviews and recommends policies and procedures related to division and department safety and security.
• Provides information and documentation for affidavits, subpoenas, and arrest and search warrants; executes warrants and subpoenas; conducts physical arrests; and testifies in state and federal court proceedings.
• Collects and preserves audio, video, physical, and documentary evidence during investigations.
• Prepares investigative summaries and detailed reports supporting criminal law violations.
• Maintains knowledge of applicable state and agency policies related to assigned responsibilities and law enforcement duties.
• Performs other duties as assigned.

Position Information

Job Series: Safety and Security - Regulatory Law Enforcement

Classification: Enforcement Agent I

Class Code: SRL01P

Pay Grade: LES03

Salary Range: $55,930 - $82,776

Job Summary

The Enforcement Agent I is a certified law enforcement officer within the DFA Regulatory Enforcement Division. The Enforcement I Agent possesses statewide law enforcement jurisdiction with primary responsibility for regulatory and criminal violations relating to alcohol, tobacco, and medical marijuana. The Enforcement Agent I conducts tobacco and alcohol compliance inspections and related investigations in overt and covert work environments. The Enforcement Agent I prepares required documentation to include investigative reports, reports of expenditures, video, audio, and physical evidence control and submission; sensitive employment and timekeeping records, that comply with all applicable state law mandates, agency policies and regulations.

Primary Responsibilities

Manages daily administrative tasks, including data entry, data research, record keeping, scheduling workplans for compliance checks/inspection, and maintaining case files. Prepare and submit investigative reports, memos, and internal communications in a timely and consistent manner. Work in conjunction with other agents during on-site inspections, investigations, and regulatory compliance activities and law enforcement operations. Issues citations for regulatory and criminal violations. Makes physical arrests. Collects and preserves audio, video, physical, and documentary evidence, corroborating investigative observations, during field assignments and compliance operations. Prepares investigation summaries and detailed reports that meet the elements of regulatory and state law violations. Maintains a working knowledge of all relevant state and agencyregulations and policies that pertain to assigned regulatory function and law enforcement duties. Provides testimony in regulatory hearings and criminal proceedings pertaining to investigative reports and relating evidence. Participation in joint law enforcement activities in select geographical locations for concentrated regulatory initiatives. Maintain law enforcement training requirements to meet State law enforcement certification, to include mandatory training courses prescribed by law and standard proficiencies in firearms. Serve as a point of contact for inquiries from the public or internal personnel regarding compliance or regulatory matters. Proactive dissemination of educational materials or briefings that inform businesses and community members of regulatory and state law requirements. Coordinate logistics for meetings, enforcement and compliance operations, and other law enforcement-related events. Ensure that all documents, files, and communication channels remain up to date and secure.

Knowledge and Skills

Ability to accurately record data and document findings during regulatory inspections and criminal investigations. Strong written and verbal skills for creating clear reports, testimony, and effectively interacting with courts, regulatory boards/commissions, community stakeholders' and senior enforcement personnel and agency leadership. Proficiency with standard office software (e.g., MS Office Suite), video, audio, and basic data management systems. Ability to work independently as well as in a dynamic team environment, adapting to both regulatory and law enforcement field operation and duties.

Minimum Qualifications

High School Diploma or GED.

Must be a certified law enforcement officer with the Commission on Law Enforcement Standards and Training (CLEST) or have the ability to transfer another state or federal law enforcement certification to a CLEST certification. (This is a statutory mandate for this position).

Eagerness to engage in ongoing professional development (e.g., workshops, training classes) related to law enforcement, regulatory activities, and agency policy and procedure is expected.

Proficiency in Microsoft Word, Excel, and PowerPoint.

Proactive attitude towards public service and collaborative team environments, even in non-professional settings.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

Must be a certified law enforcement officer with the Commission on Law Enforcement Standards and Training (CLEST) or have the ability to transfer another state or federal law enforcement certification to a CLEST certification. (This is a statutory mandate for this position). OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Nearest Major Market: Little Rock