Engagement Coordinator

Engagement Coordinator

Education and Employment

Damien Center Values

Dignity-Collaboration-Accountability-Access-Quality-Innovation

 Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition. 

Position Summary: 

The Employment, Education and Volunteer Services Coordinator supports the Employment and Education team as well as the Volunteer Manager by assisting individuals in achieving employment and education related goals, documenting volunteer activities, and meeting Medicaid work and community engagement requirements. This position coordinates volunteer opportunities, provides employment support services, facilitates educational workshops, and maintains accurate records to ensure clients successfully complete program requirements.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. 

Volunteer Coordination

• Assist interested community members in identifying and securing volunteer opportunities 
• Coordinate with community partners and volunteer sites to manage and supervise Damien Center Public Benefits Requirements volunteer placements/client volunteer placements, as assigned 
• Maintain accurate and timely information in the volunteer management database 
• Verify volunteer attendance, activities, and hours and maintain accurate records for reporting purposes. 
• Monitor Public Benefit Requirements, volunteer progress 
• Support the Volunteer Manager with recruitment, scheduling, drafting communications, and hosting/facilitating volunteer engagement activities.
• Assist program staff with facilitating regular monthly kit packings and special events
• Maintain and manage a daily/weekly schedule for volunteers 
• Manage online orientation and onboarding program for new and prospective volunteers
• Engage with existing volunteers and provide feedback and additional guidance as needed.
• Facilitate communications with volunteers through email news blasts, newsletters, and print materials.
• Attend professional development opportunities with local volunteer administration associations and other options identified.

Employment Support Services

• Host regularly scheduled open employment support hours in the computer lab.
• Assist clients with job searches, online applications, and employer communication.
• Provide guidance on résumé development, interview preparation, and workplace readiness.
• Help clients create and update employment plans and track progress toward their goals.
• Connect participants to community resources, training programs, and workforce development opportunities.
• Support clients in overcoming barriers to employment through referrals and resource coordination.
• Educate clients on Medicaid work and community engagement requirements.
• Assist participants with understanding eligible activities and documentation expectations.
• Maintain detailed records of employment, education, and other qualifying activities.
• Plan and facilitate weekly employment and workforce readiness classes.
• Deliver instruction on topics such as job search strategies, résumé writing, interviewing, workplace communication, and digital literacy.
• Evaluate participant outcomes and adjust programming to meet client needs
• Participate in team meetings, training opportunities, and case consultations.
• Collaborate with community organizations, employers, educational institutions, and volunteer sites.

Education and/or Experience:

• Associate's or Bachelor's degree in Human Services, Social Work, Education, Workforce Development, Volunteer Coordination/Nonprofit Management, or related field; or equivalent experience.
• Experience in employment services, volunteer management, workforce development, case management, or community programs.
• Experience facilitating trainings, workshops, or educational classes.
• Familiarity with Medicaid work requirements, public benefits programs, or related compliance documentation preferred.

*Work or lived experience may substitute for education requirements on a case-by-case basis. 

Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines, and with superior product results. Strong calendaring, organizational, and document management skills are required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands:  

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

 Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor. 

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.

FLSA Status: Hourly, Full-time, Non-Exempt               

Leader: Employment and Education Program Manager

Salary: $24 hourly

Benefits: 

• 150 hours of PTO in the first year followed by 195 hours per year moving forward.
• 12 paid holidays
• Medical coverage options include a PPO plan or a HDHP. 
• Dental & Vision plans
• Health Saving Account or Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• 403b Retirement Account with 5% matching and 100% vesting after 90 days
• Life Insurance @ 2 times the annual salary
• Voluntary Life Insurance Plan including spouse and child coverage options
• Short- & Long-Term Disability Plans
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
• Professional Development Opportunities
• Tuition Assistance
• Annual performance review that includes an annual performance-based salary increase

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve.  As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption.   

Damien Center is an Equal Opportunity Employer

 Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply atwww.damien.org/job-opportunities 

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment.  Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center’s right to assign or reassign duties and responsibilities to this position at any time.   

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