About the Role
The Engagement Manager owns the day-to-day client relationship and coordinates delivery across Brickwork's practices. You'll translate client priorities into clear engagement plans, bring the right specialists together, and keep work moving against agreed scope, timelines, and budgets.
You'll serve as a trusted point of contact for clients and an organizing partner for internal teams: leading stakeholder conversations and kickoff meetings, managing communication and dependencies, and identifying risks before they affect delivery or profitability.
As Brickwork continues integrating its services, you'll also help build consistent processes for handoffs, engagement management, and client communication. This is a hands-on role for someone who enjoys both building relationships and making the work happen.
Why This Role
You'll own meaningful client relationships and work across a range of services and industries, partnering closely with Brickwork's practice leaders. Because the engagement function is still taking shape, you'll have a real hand in how it runs and the processes behind it, with the autonomy and responsibility to match, while staying close to the work itself.
What You'll Do
Client Relationships and Engagement Leadership
Own day-to-day client relationships and provide clear, proactive communication throughout engagements
Lead stakeholder interviews and discovery conversations to understand business priorities, challenges, and desired outcomes
Translate client needs into actionable briefs for the relevant practice leaders and delivery teams
Lead kickoff meetings, status discussions, and presentations, making sure decisions, responsibilities, and next steps are clear
Spot additional client needs and connect them with the right Brickwork expertise
Project Coordination and Delivery
Coordinate engagements across multiple practices, keeping workstreams, milestones ,and dependencies aligned
Maintain engagement plans and visibility into deliverables, owners, and deadlines
Work with practice leaders to resolve blockers, address resource needs, and manage changes
Prepare client updates and presentations, and follow through on open decisions and commitments
Manage multiple concurrent engagements while keeping the client experience consistent
Scope and Engagement Profitability
Know each engagement's statement of work, deliverables, budgeted hours, and delivery assumptions
Track actual effort and resource needs against the engagement plan
Catch scope creep, potential overruns, and other risks to profitability early
Partner with practice leaders and the deal desk to assess changes and agree on next steps
Communicate changes in scope, timing, or delivery expectations clearly to clients and internal teams
Process Improvement and Collaboration
Help establish consistent approaches to client handoffs, kickoff meetings, project tracking, and reporting
Improve workflows and documentation to strengthen communication across sales, delivery, and finance
What You Bring
We expect this person will typically have 5-8+ years of relevant experience, though demonstrated ownership matters more to us than an exact number.
Experience independently managing client relationships and coordinating delivery in an agency, consulting firm, or other professional services environment
A track record of managing multiple projects or engagements with competing priorities and stakeholders
Confidence leading client meetings, asking thoughtful discovery questions, and communicating with senior stakeholders