Engagement Manager, Professional Services, NAMER

Application deadline: Nov 16, 2026

Are you passionate about helping organizations transform their businesses through cloud technology? Amazon Web Services (AWS) Professional Services is looking for an Engagement Manager to lead the delivery of complex cloud solution projects and serve as a trusted advisor to our customers. In this role, you will combine technical knowledge with project leadership to drive successful implementations of AWS-based solutions. You will bridge business requirements with technical realities, facilitate meaningful discussions across stakeholders, and ensure every engagement delivers measurable outcomes. If you are a collaborative problem-solver who thrives at the intersection of technology and business strategy, we want to hear from you.

Key job responsibilities

• Lead and manage the full lifecycle of cloud implementation and migration projects, creating engagement schedules, defining workstreams, and building executable roadmaps aligned to customer business outcomes.
• Bridge business requirements with technical solutions by distilling customer needs into clear technical requirements, decomposing complex problems, and making informed trade-off decisions that balance performance, scalability, and security.
• Identify, assess, and mitigate project risks proactively while managing stakeholder expectations, driving timely decisions, and escalating issues effectively to internal and external leadership when needed.
• Facilitate release planning and enforce quality mechanisms across engagements, holding teams accountable for operational rigor including status reporting, documentation standards, and adherence to AWS frameworks.
• Build and maintain trusted customer relationships by understanding their strategic goals, communicating technical concepts to both technical and business audiences, and identifying opportunities to expand engagement scope.

A day in the life

Your morning might start with a stand-up alongside your cross-functional project team, aligning priorities for the sprint and reviewing progress against customer milestones. Mid-day, you could be facilitating a working session with customer stakeholders to refine technical requirements and address emerging risks. In the afternoon, you might review engagement financials, update project documentation, or mentor a newer team member on delivery best practices. You will regularly collaborate with solutions architects, consultants, and partner teams to keep engagements on track and customers confident in their cloud journey.

About the team

AWS Professional Services is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network to execute enterprise cloud computing initiatives, providing assistance through a collection of offerings that help customers achieve specific outcomes related to cloud adoption. Our team values curiosity, continuous improvement, and an inclusive culture where every voice contributes to how we deliver for customers. We are focused on building repeatable practices and capabilities that raise the bar on delivery quality across the organization.