Job Summary We are seeking an experienced Engagement Manager to lead and oversee ServiceNow implementation projects, with a focus on Generative AI solutions. The successful candidate will be responsible for driving project execution throughout the entire lifecycle, ensuring delivery within scope, schedule, and business objectives while fostering collaboration among customers, partners, and internal stakeholders.
Key Responsibilities
Lead implementation projects from initiation through completion, including planning, scheduling, execution, monitoring, and project closure.
Manage project governance to ensure requirements, scope, timelines, and business objectives are aligned and maintained throughout the engagement.
Facilitate collaboration and effective decision-making among customers, partners, and internal stakeholders.
Provide regular project status updates, including daily, weekly, and monthly reporting to customers and ServiceNow stakeholders.
Identify, assess, and mitigate project risks while proactively managing issues through resolution.
Monitor project progress and ensure adherence to established delivery methodologies and best practices.
Drive successful project outcomes that support business value realization and customer adoption.
Ensure comprehensive knowledge transfer and transition activities at the conclusion of engagements, including documentation updates and lessons learned.
Support continuous improvement efforts by capturing engagement insights and recommendations.
Required Qualifications
Minimum of 5 years of engagement management, project management, or implementation leadership experience.