EurestSalary80500 to 82000 yearPay Grade13Other Forms of Compensation
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nations largest and most-prestigious companies -- in every state and across all industries. As a member of Eurests leadership and professional support team, you will help our 16,000 chefs and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high-performing, and fast-growing. Our teammates are enthusiastic, committed to quality, and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
Job Summary
The Engagement Planners are responsible for managing the pre-qualification and planning of briefings, tours, and non-standard events coordinated through the Customer Experience Team. The planning process for this role includes client & stakeholder meetings, scheduling & logistics, billing & fees, as well as account team onboarding and awareness. The pre-qualification process includes the evaluation of new requests based on each centers criteria and availability.
Key Responsibilities
• Use booking tools and internal applications to review schedule and approve requests for briefings, tours, events, summits, and internal meetings. • Pre-qualify briefings and tours based on each centers criteria and availability. • Account team awareness and training. • Management of non-standard operational requests. • Manage multiple inboxes, calendars, and booking tools. • Billing & fees for all briefing, tour, and event incurred costs. • Schedule appropriate furniture delivery and removal. • Coordinate support with internal and external teams and vendors. • Catering, Tech, Transportation, Interpretation, and maintain the relationships to ensure consistent quality of service. • Manage all logistical communication to respective stakeholders. • Speaker procurement & communications. • Facilitates and attend department meetings. • Organize and maintain essential information and resources in OneNote, Teams sites, and SharePoint. • Train and oversee backup responsibilities ensuring seamless coverage when out of the office. • Other duties and projects as assigned.
Preferred Qualifications
• Bachelors degree preferred. • Extensive experience with Microsoft products and current Microsoft Industry Tools. • Highly proficient in MS Office including Outlook, Word, Excel, and PowerPoint. • Ability to learn new tools and software. • 3-5 years of experience in Customer Service. • 2 years of planning experience. • Experience planning business events - product releases, trade shows, conferences, etc. • If not large, you must have experience planning multiple high-level events at once. • Extremely professional and client-focused. • Able to interact with all levels of business clients. • Strong interpersonal and hospitality/customer service skills. • Excellent communication skills are a must both verbal and written. • Process-oriented, organized, and strong attention to detail yet flexible. • Self-motivated and able to keep up in a strategic and fast-paced environment. • Independent yet able to follow guidelines well and shows a good sense of judgment. • Comfortable communicating with a global community, i.e., various cultures and languages.
Work Environment
• Global \ World Class • Executive Level Guests • Business Professional • High Discretion • Limited Access • Rapid Evolution and Change