Engineer Manager I (SSO Division, Multiple Locations Available)

Engineer Manager I (SSO Division, Multiple Locations Available)

Group: Aerospace Group N. America

Division: Customer Support Operations (CSO)

Location: USA CUST SUPP IRVINE - CUSTOME

Job Family : Engineering

Job Type : Regular

Posted : Nov 12, 2026

Job ID: 69906

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Job Description

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At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: ''Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.'' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it''s needed.

Position Summary

Responsible to lead, manage, and provide technical direction to an Aerospace hydraulic and flight controls aftermarket customer-facing engineering team over multiple sites for both components and systems addressing fielded product issue resolution, establishing recommendations for operational maintenance practices, evaluation of reliability trends, and identification of potential product improvements. Requires leading team coordination with divisional, design holder, collaborating with airframers, suppliers and aircraft operators for multiple sub-teams for engineering investigations, root cause analysis, and corrective resolution implementation. Leads the technical team's effort, defines engineering plans, and ensures program objectives and contractual requirements or customer expectations are met, including required scope, cost and schedule constraints to accomplish organizational business objectives.

Potential locations for position include Irvine CA, Ogden UT, or Kalamazoo MI.

SCOPE/SUPERVISION AND INTERACTION:

X Has Direct Reports ____ Does Not Have Direct Reports

Reports to the Engineering Director for Services and Support Operations addressing Parker Aerospace fielded product. Coordinates with internal teams or interdependent departments within the business unit. Requires strong coordination with divisional cross-discipline engineering teams and other internal and external stakeholders.

Has regular internal and external interaction with divisional and aftermarket program management or customers on technical projects assigned to the team. Will have cross-business unit or division interface on common technical issues.

Essential Functions:

• Leads and manages the flight controls and hydraulics customer service engineering teams making decisions on technical priorities or design alternatives for projects to address issues for aftermarket customer services. Acts as the primary technical contact on team for project performance and as an advisor to engineering or business unit leadership. Represents the organization as the technical liaison in providing solutions to customer problems.
• Build and maintain positive collaborative relationships, with close divisional coordination, with internal and external customers and assure customer needs are identified and addressed. Ensures high levels of aftermarket technical services customer satisfaction are achieved for sustaining customer connections and fostering a marketplace differentiator for future business growth.
• Implement and maintain consistent engineering practices, processes, standards, documentation procedures and reporting systems (e.g. implement Winovation); structured Time to Get a Fix (TTGF) stage gate processes and gate reviews; engineering issue investigations (Traffic-light); knowledge databases). Takes appropriate steps to protect and safeguard Parker intellectual property.
• Makes decisions on technical priorities or design alternatives for projects within the team's scope. Acts as the primary technical contact on team or project performance and as an advisor to engineering or business unit leadership. Represents the organization as the technical liaison in providing solutions to customer problems.
• Develop and analyze the operating budget; projects and plans for future needs (e.g. workforce planning; introduction of new technologies). Monitor and manage conformance to contractual, schedule and cost performance elements. Provide cost input for business proposals.
• Support sales campaigns by both leading the team and providing technical expertise to sales individuals to identify possible product improvements to promote future sales
• Manage technical project execution within budget and schedule constraints using project management processes and tools.
• Compile engineering cost and schedule data and identify opportunities for process improvements to reduce cost and/or schedule to improve engineering productivity. Provide feedback to the team on performance to engineering cost targets.
• Make recommendations and decisions on human resources actions (e.g. staffing, training, compensation, etc.); discusses exceptional cases with the next level manager. Communicate and implement actions to ensure Parker values and company policies are well understood and maintained (e.g. business ethics; integrity; inclusion).
• Works with business development and program management to identify new business opportunities, present Parker product capabilities, and clarify customers' technical requirements.
• Identify and create technical training and development plans. Mentor or serve as a resource to share specialized knowledge with others. Maintain leadership and technical capabilities through continued education or training.
• Requires travel to several divisional support locations including Irvine California, Ogden Utah, and Kalamazoo Michigan. May require intermittent, both domestic and international, travel to support the customer base worldwide.

Qualifications:

• Bachelor's degree (BS) (or Professional Engineer (PE) certificate) in engineering or a science technical discipline. Master's degree (MS or MBA) preferred.
• Demonstrated ability to perform the essential functions of the job typically acquired through 7-9+ years of related experience. Prior management/supervisory or project engineering responsibility of 2-3+ years preferred.
• Has thorough knowledge of the technical engineering discipline or domain, and products or systems. Understands and is fully proficient with project management, engineering documentation requirements, and engineering analysis tools.
• Ability to apply knowledge of program management, the product development cycle, and understanding of cost accounting principles and methods (e.g. earned value management). Experience with program and design reviews and/or other customer requirements and industry practices.
• Ability to foster teamwork and inclusion with diverse groups of employees. Ability to guide and develop the team by providing challenging assignments and through effective coaching, feedback, recognition, and skill assessment and training.
• Thorough knowledge of industry and regulatory standards, policies, and compliance requirements.
• Ability to effectively communicate and present status, actions, recommendations, and other technical information with clarity and precision. Maintains open communication within the team and other business areas. Ability to respond to significant inquiries from customers, regulatory agencies, or marketing/sales teams.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Competitive Compensation

• Pay Range: $122910 to $215170 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

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