City
Fort Worth
State:
Texas
Company Description
Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.
Key Job Elements
• Work directly with BNSF mechanical teams, locomotive desk personnel, and field operations to identify and resolve locomotive reliability and performance issues in real time.
• Coordinate closely with Progress Rail field service technicians, shop managers, reliability teams, and engineering groups to develop and attach corrective work scopes for locomotives requiring maintenance or troubleshooting support.
• Provide remote troubleshooting assistance for mechanical and electrical locomotive systems utilizing onboard data, fault history, event logs, and fleet monitoring systems.
• Monitor locomotive fleet health and proactively identify trends, repeat failures, and emerging reliability concerns that could impact operational performance.
• Create, document, and communicate troubleshooting procedures and repair recommendations based on field observations, historical failures, and fleet data analysis.
• Support locomotive recovery efforts in territories where field technical resources are limited or unavailable by coordinating repair direction and work scope execution remotely.
• Participate in daily customer conference calls and operational review meetings to provide troubleshooting updates, fleet performance feedback, and ongoing reliability status.
• Generate reports and metrics related to locomotive reliability, road failures, connectivity, repeat failures, and fleet performance using Power BI, Microsoft Excel, LTS, Uptime, IntelliTrain, and customer systems.
• Assist in the investigation and documentation of warranty, product reliability, and performance-related issues.
• Collaborate with internal engineering, reliability, supply chain, and maintenance teams to drive corrective actions and continuous improvement initiatives.
• Maintain strong customer relationships through professional communication, technical support, and responsive issue resolution.
Education / Training
Required:
• Associates degree or equivalent experience.
Preferred:
• BSME or BSEE Degree.
Qualifications and Experience
• Experience with EMD locomotive systems and locomotive troubleshooting preferred.
• Strong mechanical and electrical troubleshooting aptitude.
• Ability to interpret engineering drawings, electrical schematics, and locomotive fault data.
• Proficiency with Microsoft Office applications including Excel, Power BI, and database reporting tools.
• Experience utilizing locomotive monitoring and diagnostic systems such as LTS, Uptime, IntelliTrain, or similar platforms preferred.
• Strong analytical and problem-solving skills with the ability to manage complex technical issues in a fast-paced operational environment.
• Effective verbal and written communication skills with the ability to interact professionally with customers, field personnel, and leadership teams.
• Knowledge of locomotive shop practices, maintenance processes, and railroad operations preferred.
• Ability to work collaboratively across multiple departments including engineering, reliability, field service, and customer operations.
• Willingness to travel as required to support field investigations and operational needs.
• SAP knowledge preferred.
Ability to work as a part of a multi shift seven (7) day a week operation.
Essential and Physical Activities Functions:
• Strength - Must be able to lift, carry, push or pull up to 50 lbs.;
• Motion - Walking frequent. Sustained bending, crouching, stopping, kneeing, squatting and overhead reaching and climbing ladders;
• Vision/Hearing Requirements - Must be able to follow written and verbal instructions and hear audible alarms. Ability to identify colors;
• Work Environment