Engineering Co-Op

Engineering Co-Op

About McNaughton McKay Group:

McNaughton McKay Group (MMG) is a 100% employee-owned distributor of electrical and PVF (pipes, valves, and fittings) solutions, serving the industrial, commercial and construction markets. Our portfolio of trusted brands operates from more than 60 branches across nine states and Germany. At MMG, we do more than deliver products. We build lasting partnerships-backed by deep inventory and local expertise-to keep your projects moving and businesses growing. Our empowered team provides the support, insight and scalable solutions needed to navigate today's demands and solve our customers' most complex challenges.

Overview:

Our Co-Op employees are high-tech liaisons, using technical skill and problem-solving acumen to assist both internal and external customers with pre-sale and post-sale technical support. As part of our technical sales team, you will gain extensive product knowledge through training and develop long-term professional relationships by working with a collaborative, skillful team of people

Our cooperative program's developmental process includes a structured, graduated work plan and an assigned work coach, who will mentor you on various projects such as assisting the sales team on achieving specific goals and objectives or working with McNaughton-McKay engineers on various application projects. This process will expand sales and technical knowledge, while allowing hands-on experience and exposure to automation products, giving our co-ops the opportunity to 'Put Theory into Practice'.

As Engineering Co-Op, you will:

• Assist customers, Inside Sales, and Account Manager with technical questions.
• Act as a technical phone support representative, providing customers with basic application assistance.
• Proactively sell phone support contracts and software update contracts to assigned accounts.
• Create and updates step-by-step procedure guides for customers and internal use.
• Maintain the company's automation equipment that is on display in the demonstration room.
• Use demonstration hardware inventory to develop 'proofs of concept'.
• Assist the Engineering team with hands-on lab equipment setup for customer workshops and seminars.
• Assist engineers with project work as needed.
• Perform other related duties as assigned.

Learning & Development Opportunities

• Exposure to industrial automation products and electrical distribution solutions
• Development of troubleshooting and application support skills
• Cross-functional collaboration with Engineering, Sales, Marketing, and Operations teams
• Mentorship from experienced engineers and technical leaders
• Experience supporting real-world customer applications across multiple industries

Desired Knowledge/Skills/Abilities Include:

• Ability to work with minimal supervision; organizing, prioritizing, and completing tasks at own initiative
• Demonstrated problem solving skills
• Demonstrated professional verbal and written communication skills
• Strong initiative and teamwork skills
• Positive attitude with customers, co-workers, and management
• Knowledge of MS operating systems and MS Office
• Detail oriented and excellent follow-up skills

Reporting Structure:

Reports To: Engineering Supervisor

Direct Reports: None

Working Conditions:

Normal office environment. Work schedule is Monday - Friday, 8am to 5pm with 1 hour lunch and paid overtime, as needed.

EEO/AA/M/F/Vet/Disability Employer:

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.