Engineering Operations Technician , DCEO

This position serves as a technical resource to support Amazon.com within its owned and operated data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

The Data Center Engineering Operations Technician, Shift Engineer, will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the Datacenter. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Operations Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum, the engineer will drive innovation to reduce operational costs.

The Data Center Shift Engineers are Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation's Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

Physical Requirements:

• Walk jobsites in uneven terrain.
• Work at heights and from ladders.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw.
• Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.
• Carry objects weighing up to 49 pounds for short distances
• Work shifts longer than eight hours in duration.
• Respond to off hour emergency calls.
• Maintain balance and perform construction tasks while on a ladder
• Coordinate body movements when using tools or equipment
• Reach and stretch to position equipment and fixtures while maintaining balance

Responsibilities:

• Supervise contractors who perform servicing or preventive maintenance.
• Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements.
• Assist in performing root cause analysis for operational issues.
• Perform first level trouble-shooting for facility and rack level events.
• Ensure all personnel on site utilize proper safety methodology.
• Work on-call and a rotating schedule when required.
• Take daily operational readings and provide to Senior Engineers for metrics reporting.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

Key job responsibilities

Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability

Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)

Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)

Perform rack installs and rack decommissioning within internal SLA

Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment

Technical writing to support change management program

Monitor daily work requests and manage to resolution, and execute projects from conception to completion

On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation

Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations.

Role may support more than one location/site.

Physical Requirements:

Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

Regularly lift and/or move up to 39 pounds independently

Participate in group lifts for 40+ pounds

Maintain balance and perform construction tasks while on a ladder

Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position

Work in an environment requiring provided ear protection

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements:

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life

This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site's Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.