Job Description
Do you love solving challenging problems in a fast-paced, dynamic environment where youll work with many different teams across Apple? Work as part of the Beta Program team for our software releases! The Software Beta Program allows customers to provide feedback to Apple on software projects before and after they are released. We are the first responders for outside issues during the development and launch cycle of Apples software products. Our engineers use customer feedback to advise and craft engineering response throughout the development cycle. On this team, you will interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible releases.
Interacting with external customers, and collaborating with program management and engineering teams Monitoring pre and post-release public feedback to identify and call out new issues in the field Reporting on progress of seeding programs, assessment of incoming feedback, and other project status Develop and improve tools to automate, scale, and optimize workflows Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis Reviewing bugs and working with engineering teams to triage and appropriately prioritize response for top customer related issues Identifying trends and insights from large and complex data setsBS, preferably Computer Science, Computer Engineering, Data Science, Statistics, Applied Math or related experience 4+ years of software engineering, project management, or related experience Ability to debug hard problems and investigate root cause analysis Comfortable and adaptable in a dynamic and informal environment, and able to respond to changing priorities quickly and expertly Excellent interpersonal, verbal and written communication skills Programming and scripting skills Hands-on experience with generative AI and large language models, including prompt engineering and building AI-powered automation workflowsPrevious experience as a software or QA Engineer Real passion for user-focused design & high quality technology Self-motivated and dedicated with proven creative and critical thinking capabilities Customer focused, detail-oriented, and strong analytical skills Technical proficiency in data visualization (e.g., Tableau) a plus
Numbers & Facts
| Location | San Diego, CA |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1976 |
| Website | https://www.apple.com/jobs |
About Company
We bring amazing people together to make amazing things happen.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
About Apple
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.
Skills
- Analysis Skillsunmatched
- Appleunmatched
- Artificial Intelligence (AI)unmatched
- Artificial Intelligence (AI) Programming Languagesunmatched
- Automationunmatched
- Beta Test/Releaseunmatched
- Communication Skillsunmatched
- Computer Engineeringunmatched
- Computer Programmingunmatched
- Computer Scienceunmatched
- Customer Relationsunmatched
- Customer/Client Researchunmatched
- Data Scienceunmatched
- Data Visualizationunmatched
- Debugging Skillsunmatched
- Detail Orientedunmatched
- Engineeringunmatched
- Establish Prioritiesunmatched
- Identify Issuesunmatched
- Interpersonal Skillsunmatched
- Mathematicsunmatched
- Modeling Languagesunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Product Engineeringunmatched
- Program Evaluationunmatched
- Progress Reportsunmatched
- Project Management Softwareunmatched
- Project/Program Managementunmatched
- Root Cause Analysisunmatched
- Scripting (Scripting Languages)unmatched
- Software Engineeringunmatched
- Software Testingunmatched
- Statisticsunmatched
- Tableauunmatched
- Team Playerunmatched
- Testingunmatched
- Trend Analysisunmatched
- Writing Skillsunmatched
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