Job Description
Location: North American Customer Support (Remote with occasional onsite support)
Position Overview
We are seeking a Controls Engineering Supervisor to lead and support technical engineering resources serving customers throughout North America.
This individual will oversee Controls Systems Software Engineers and Engineers who support customer facilities, manage technical escalations, coordinate equipment installations and upgrades, and ensure successful project execution.
The ideal candidate has a background in controls engineering, automation, or industrial equipment, along with experience leading technical teams and managing customer relationships.
Key Responsibilities
Engineering Leadership & Team Management
- Lead, coach, and develop Controls Software Engineers and technical engineering personnel.
- Manage team performance, KPIs, and departmental goals.
- Provide regular feedback, mentorship, and professional development.
- Serve as a technical resource for controls software issues and escalations.
- Drive continuous improvement initiatives and customer satisfaction.
- Provide weekly and monthly reporting on team performance and project metrics.
Customer Projects & Technical Support
- Oversee technical support for custom equipment installations and upgrades.
- Coordinate with installation, service, and engineering teams to ensure successful project execution.
- Support troubleshooting, validation, and equipment-related issues.
- Manage customer escalations and lead problem-solving activities.
- Coordinate equipment upgrades and complex aftermarket projects.
- Support warranty and non-warranty service activities.
- Assist with technical quotations, project scopes, and customer pre-order meetings.
- Monitor project risks, timelines, budgets, and deliverables.
Customer Relationship Management
- Serve as a primary technical contact for assigned customer projects.
- Maintain regular communication with customers and provide project updates.
- Address customer concerns and proactively resolve issues.
- Build strong customer relationships and identify opportunities for additional support.
- Collaborate with sales, account management, and engineering teams.
Documentation & Continuous Improvement
- Maintain accurate project documentation, equipment configurations, and service records.
- Develop technical training documentation and standardized procedures.
- Maintain departmental processes, ISO procedures, and best practices.
- Participate in audits and support quality initiatives.
- Identify opportunities to improve technical support capabilities and project execution.
Safety & Compliance
- Promote a strong safety culture across the department.
- Ensure compliance with health, safety, and environmental requirements.
- Conduct safety assessments, inspections, and audits as needed.
- Ensure employees receive appropriate safety training.
- Address unsafe conditions and implement corrective actions.
Qualifications
- Experience in controls engineering, automation, electrical engineering, or a related technical field.
- Previous experience leading or supervising technical engineering teams.
- Strong understanding of industrial controls systems and automation.
- Experience supporting equipment installations, commissioning, troubleshooting, and upgrades.
- Ability to manage customer escalations and complex technical projects.
- Experience with project planning, budgeting, forecasting, and resource management.
- Strong customer service and relationship management skills.
- Experience with technical documentation, procedures, and continuous improvement.
- Strong communication, organizational, and problem-solving abilities.
- Ability to coordinate across engineering, service, installation, and sales teams.
What This Role Offers
- Leadership responsibility over a North American technical engineering team.
- Exposure to custom industrial equipment and automation technologies.
- Opportunity to work directly with customers and cross-functional engineering teams.
- Involvement in equipment installations, upgrades, and complex technical projects.
- Opportunity to improve engineering processes, team performance, and customer satisfaction.
Numbers & Facts
| Location | Noblesville, IN |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1969 |
| Website | http://www.sterling-engineering.com |
About Company
Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:
- Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.
- Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.
Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder