Engineering Technician - Field Quality

As a Field Quality Engineering Technician, you play a crucial role in the Field Quality Team, a part of the Customer Quality organization at Giga Berlin.

Your field-based investigations, tests and audits gather data to drive continuous improvement of vehicle performance and component reliability in the factory and together with the Field Quality Engineer you create a fast, detailed and superior feedback loop for Quality Issues.

The expertise in vehicle systems, software and hardware engineering tools help identify trends, root causes of failure, and other areas of improvement, directly influencing product quality and customer satisfaction.

• Field Data Collection & Analysis
• Conduction of field studies, on engineering, mileage accumulation, customer or competition fleet cars. Using tools and techniques not widely available to Service Operations
• Audit processes or environmental factors post factory gate, to customer hands.
• Low volume component teardown for initial failure analysis
• Develop, build and perform system or component bench-tests to understand failure mode signatures and/or validation of corrective actions
• Participate in user acceptance tests (UAT)
• Engineering Fleet Support
• Engineering Fleet Maintenance & Inspection
• Test-Vehicle Instrumentation
• Engineering Workshop Maintenance
• Data Management & Reporting
• Work closely with Field Quality Engineers to align field findings with internal quality standards
• Use data analytics tools to interpret field data, track trends, and produce reports on vehicle quality and reliability
• Present data-driven insights and recommendations to engineering and product development teams
• Collaboration & Communication
• Act as a liaison between the Service Operation teams and Quality Engineering department, relaying key insights from the field
• Work with cross-functional teams to develop corrective and preventive action plans for recurring quality issues
• Suggest enhancements to data collection methods and processes to improve field data accuracy and reporting efficiency

Experience:

• 2+ years in a field technician, technical support or quality role, ideally in the automotive industry
• Technical Skills:
• Excellent understanding of vehicle components, systems, and diagnostics, especially for electric vehicles
• Ability to interpret data trends and troubleshoot mechanical/electrical systems based on analysis
• Demonstrated knowledge of workshop tools as Oscilloscope, VDOM, Thermal imaging, Accelerometers, Audio recordings, Soldering
• Experience in logging and analysis of CAN, LIN & PWM protocols
• Ability to read technical drawings
• Rapid prototyping, CAD, 3d Printing, Arduino is a plus

Education:

• Bachelor's degree in mechanical engineering, Electrical Engineering, or a related field. Or equivalent technical experience at a high level
• Certifications and/or experienced in quality core tools (e.g., 8D, Six Sigma, JIRA, Confluence) and/or EV-specific training are a plus

Soft Skills:

• Excellent innovative problem-solving skills and attention to detail
• Excellent communication skills for cross-functional collaboration and reporting.
• Workshop Craftmanship
• Self-motivated with the ability to work independently in the field and prioritize tasks effectively

Other:

• Ability and willingness to travel