Engineering Technician

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This role is responsible for the day-to-day maintenance, troubleshooting, and sustainment of the production test systems that keep our consumer-electronics repair lines running. This position owns the maintenance ticket queue and is the floor's first line of response for keeping testers online and throughput up.

1st Shift: 8:00AM - 4:30PM, Monday - Friday

Responsibilities

• Contributes to team effort by accomplishing related results as needed.
• Own day-to-day maintenance and troubleshooting of test systems for consumer-electronics production lines.
• Work and close Jira tickets — triage, diagnose, resolve, and document; keep queues current and communicate status.
• Troubleshoot test-system failures, determine root cause, and resolve to restore production quickly.
• Sustain and support deployed software and test systems — apply updates, patches, and configuration changes.
• Configure and calibrate test systems; verify they meet spec after service.
• Maintain daily logs, perform preventative maintenance, and conduct routine inspections and adjustments to keep test systems in good working order.
• Respond to emergency maintenance requests; troubleshoot to determine cause and solution. This may require non-shift work.
• Monitor tester performance and drive continuous improvement to reduce downtime.
• Implement software into test systems; upgrade software and hardware as needed.
• Report and reproduce software bugs for the development team with clear, repeatable steps.
• Work with all levels of management to define and prioritize workflow.

Required Skills

• 0–2 years of experience in test engineering and/or production shop-floor environments.
• Proven ability to diagnose and repair test-system and equipment issues.
• Strong troubleshooting and root-cause skills — methodical, systematic, and thorough.
• Ticket/queue discipline — comfortable owning a Jira queue and closing tickets on cadence.
• Basic knowledge of C#, Python, CLI, or Linux applications; JTAG a plus.
• Basic knowledge of electrical and electronics; understanding of Android/iOS phone testing a plus.
• Experience working with outside vendors and contractors a plus.
• Strong organizational and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize under production pressure.
• Ability to interact professionally with customers in written and verbal communication.

Education

High school diploma or equivalent required. Associate or Bachelor's degree preferred.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

Health insurance · Dental insurance · Vision insurance · 401(k) · Life insurance · Disability insurance · Employee assistance program · Flexible spending account · Tuition reimbursement

Work Authorization

United States (Required) · Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

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