Engineering Technician II - Warranty

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits
  
• Work-life flexibility
  
• Recognition and rewards
  
• Development and career opportunities
  
• A safe and inclusive workplace
  

Why You Will Love this Job

The Engineering Technician - Warranty will focus on warranty analysis for generator products. The Engineering Technician will work closely with engineering, quality assurance, and customer service teams to analyze warranty claims, troubleshoot issues, and provide insights to improve product reliability and performance. This role requires a solid understanding of generator systems, electrical/mechanical components, and data analysis techniques to support warranty management and resolution of field-related issues.

Specific Responsibilities

• Review and analyze warranty claims for generators, ensuring compliance with company policies and warranty guidelines.
• Perform diagnostic tests and troubleshooting procedures on returned generator units or components to identify root causes of failure.
• Document findings from warranty analysis, providing detailed reports on the nature of the failures, parts involved, and suggested corrective actions.
• Work closely with engineering teams to share insights from warranty analysis and recommend design or process improvements to enhance product reliability.
• Maintain accurate records of warranty-related data and track patterns or trends in failures that may impact product development.
• Collaborate with customer service and field technicians to gather additional information and clarify warranty-related issues.
• Analyze failure data and generate reports to support warranty forecasting and cost management.
• Provide technical support to warranty specialists, helping them understand technical issues related to generator performance and failure.
• Assist in the development and maintenance of testing procedures for generators under warranty claims.
• Support engineering teams with product failure investigations and assist in product design validation when necessary.
• Report to the Quality Manager - Home Energy. This role has no direct reports.
• Partner internally with Aftermarket Parts and Service, Design Engineering, Customer Service, Supplier Quality, Reliability Quality, and Manufacturing Engineering.
• Communicate with vendors regarding material issues and have limited contact with customers regarding quality issues.

Requirements

• High School Diploma or GED
• Minimum 3 years of engine/generator troubleshooting experience
• Ability to read and interpret blueprints
• Candidate must possess excellent troubleshooting skills
• Previous experience using multimeters and basic gages such as calipers, micrometers, etc.
• Engine troubles