Engineering Technician

Position Title: Engineering Technician

Reports To: Program Manager

Location: Pittsburgh, Pennsylvania (On-site)

Employment Type: Full-time (40 hours), At-will, non-exempt

Hours: Monday to Friday, 8 AM 5 PM, Friday WFH (after the first 90 days)

Experience Level: 5-10 years

Position Summary

The Engineering Technician is the first line of technical contact for Loopback Systems customers and a hands-on extension of the engineering team. This role keeps utility communication systems running after they are delivered and helps new systems move cleanly from installation to reliable operation.

In a given week, the Technician may work on a customer issue from first call to resolution, travel to assist with a utility facility or well site to bring equipment online, and return to the office to release drawings or price a bid. Success depends on owning problems through to closure, knowing when to escalate issues to managers or supervisors, and keeping a clear record of what was found and done.

The Technician also supports the business side of project delivery. Accurate documentation, organized project files, and well-prepared bids give Loopback's engineers and project managers what they need to plan, quote, and deliver work for customers in the electric, natural gas, and steam sectors. The role is best suited for someone detail-oriented, able to easily communicate with customers and vendors, comfortable at a desk or on a job site, and interested in industrial communications and network infrastructure. Loopback's ideal Engineering Technician is proactive and independent, able to think two steps ahead and act on what needs to be done without waiting to be told.

Key Responsibilities

• Communicate with customers by phone and email to resolve technical questions
• Document support cases and escalate complex issues to the engineering team
• Troubleshoot connectivity and data issues with field equipment
• Assist with device commissioning, configuration, and data validation
• Support field commissioning, startup, and troubleshooting at customer sites when needed
• Prepare documents and drawings for release
• Assemble bid packages, tabulate bids, and prepare bid analysis
• Maintain and organize project files and documentation
• Assist with procurement and inventory as needed
• Handle general administrative tasks for the engineering team

Qualifications

• Five to ten years of relevant technical support, field service, or industrial controls experience
• Experience preparing technical documents and drawings or familiarity with engineering drawing release processes
• Strong troubleshooting skills and attention to detail
• Clear written and verbal communication skills
• Associate degree in a technical field or equivalent experience

Knowledge, Skills, and Abilities

• Ability to diagnose and resolve connectivity, data, and configuration issues on field equipment, both remotely and on-site
• Familiarity with device commissioning workflows, including configuration, calibration checks, and data validation
• Basic proficiency in reading and preparing technical/engineering drawings, and understanding of drawing release procedures and revision control
• Skill in organizing and maintaining project files, documentation, and support case records in a consistent, retrievable format
• Ability to assemble bid packages and perform bid tabulation/analysis with accuracy and attention to detail
• Strong verbal and written communication skills, including the ability to explain technical issues clearly to non-technical customers
• Sound judgment in recognizing when to escalate complex technical issues to engineering staff, with clear documentation of the issue and steps already taken
• Time-management and multitasking ability to balance support tickets, administrative tasks, and field assignments
• Customer-service orientation, with professionalism and patience when handling support calls and emails
• Willingness and ability to travel to customer sites for field commissioning and troubleshooting as needed
• Basic computer proficiency:

Microsoft Office, specifically Microsoft Excel and VISIO;

Freshdesk or similar ticketing/documentation systems; and

AutoCAD.

Travel Requirements and Overtime

This position requires approximately 10% travel, including frequent overnight stays across the Northeast, Mid-Atlantic, and Midwest. Primary destinations include customer utility sites, well-site locations, and New York City area facilities. Loopback Systems assigns a company service van for all field operations. When travel is required:

• Overtime paid at 1.5x base rate for hours exceeding 40 per week, as required by law; expect zero to eight overtime hours per week depending on project schedules and travel.
• Travel expenses on company card: lodging, meals (up to $100/day), and fuel (if company van cannot be provided).

Physical Demands

• Ability to work in an office environment for extended periods, including prolonged use of a computer, phone, and other standard office equipment.
• Ability to perform sedentary tasks, such as sitting or standing at a desk, with accommodation available for ergonomic needs.
• Work in outdoor and industrial environments, including extreme temperatures and elevated areas.
• Stand, walk, climb, kneel, and bend for extended periods.
• Operate hand tools, power tools, and test equipment safely, with the ability to lift any equipment and tools weighing 50 pounds or more.

About Loopback Systems

Loopback Systems operates as an EPC+M firm, a project delivery model that combines the Engineering, Procurement, and Construction (EPC) turnkey approach with a Management (M) role. For Loopback, this means taking delivery responsibility for industrial communication solutions overlaid on private cellular networks while also providing the project management oversight that energy utilities need to move from requirements to a working system.

Loopback specializes in developing and deploying these solutions using configured hardware and client-owned or our proprietary software to support the secure and reliable transfer of SCADA and meter data between energy utilities and their assets, or the assets of Distributed Generators. We serve clients in the electric, natural gas, and steam energy sectors.

Our Values

Share openly and default to transparency. Share information freely so team members have the context needed to make informed decisions.

• Respectfully empowered. Encourage autonomy and initiative. Default to action while respecting commitments and colleagues.
• We build partnerships, not silos. Work collaboratively with clients and vendors. Value interoperability and prioritize long-term relationships over short-term gains.
• We keep our commitments. Maintain a 1:1 say/do ratio. Be personally accountable. Make decisions with data and reason rather than indecision or hierarchy.
• Seek diverse perspectives. Prioritize an open and inclusive culture. Diverse perspectives drive innovation and better outcomes.
• Don't let perfect get in the way of great. Define what "great" looks like, do it, then iterate. Balance high standards with pragmatic execution.