Enrollment Contact Representative

This 4-5 month contract position pays $20/hour and is 37.5 hours per week, Monday-Friday, 8:30 AM-4:30 PM. The role is based in Dedham, MA, for a higher education institution. This is a hybrid-to-remote opportunity that requires onsite training in Dedham before transitioning to remote work. The anticipated start date is November 30th.

Responsibilities

• Serve as a front-line contact via phone for parents, students, and other university constituents.
• Respond to inquiries through the University Main Line and additional enrollment-related departments.
• Provide excellent customer service while answering questions and directing callers to the appropriate departments.
• Develop a working knowledge of major university offices and resources to properly assist callers.
• Handle a high volume of phone interactions in a fast-paced, metrics-driven environment.
• Support areas such as Student Financial Services, Admissions, and international/global student services as needed.
• Communicate professionally and effectively with a diverse population of students, families, and other constituents.

Qualifications

• Previous customer service experience required.
• Strong phone operations, communication, and interpersonal skills.
• Experience in front-facing/customer-facing roles.
• Excellent phone etiquette with a positive, outgoing, and professional approach.
• Comfortable working in a fast-paced, metrics-driven environment.
• Self-starter with the ability to adapt to changing priorities.
• Experience working with databases and applications such as Microsoft Office.
• Experience in a higher education administrative environment is strongly preferred.
• Previous call center experience and/or experience supporting adult learners is a plus.
• College students are welcome to apply.
• Must have reliable transportation and be comfortable training onsite in Dedham before transitioning to remote work.

Qualified candidates encouraged to apply for immediate consideration.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)