Enrollment Coordinator I/II/III

The Enrollment Coordinator (EC) role at MT One Stop supports students from initial enrollment through graduation. The EC I is the entry-level position (Phase 1 of a 3-tier progression) and serves as the primary front-desk contact for students, assisting with general inquiries and transactions across all areas of enrollment management, including admissions, financial aid, records, scheduling, bursar, and academic processes. EC I must assess student needs, identify related issues, and either resolve them directly or refer to EC II for further assistance. This role requires a foundational understanding of MTSU, Board of Trustees, federal guidelines, academic policies, and financial aid processes. EC II/III builds on EC I responsibilities with increased depth and autonomy. These roles engage in early student interactions and yield efforts to improve enrollment and retention, continuing support throughout a student's academic journey. EC II/III staff provide detailed advising on university, TBR, and federal policies; financial aid options and eligibility; registration processes; and academic procedures. They serve as financial aid counselors, helping students navigate aid applications, verification, appeals, and deferments, and assist with tuition and fee assessments during late registration. Additional duties include processing course registrations, drops/adds, residency determinations, and advising on the consequences of enrollment decisions. EC II/III also participate in recruitment activities (True Blue Tours, Preview Days) and orientation (New to Blue), assisting students with registration waivers, immunization extensions, and more. Occasional night and weekend work is required. All EC levels may be assigned special projects and are expected to maintain a continuous, broad knowledge of enrollment-related policies and procedures.