Enrollment Counselor (2 openings)

About Roxbury Community College:

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at Clery Report.

Job Description:

Title: Enrollment Counselor

Unit: MCCC

Department: Admissions

Reports To: Assistant Director of Admissions

Schedule: Tuesday-Friday 10:30 a.m.-7:00 p.m. and Saturday 9:00 a.m.-5:00 p.m.

Date: July 2026

Position Summary

Provides guidance to prospective students through the entire enrollment process in the college. Meets with prospective students individually, collectively, in person, or online regarding admissions, registration, financial aid, testing, minimal advising, and students accounts. (i.e. - meets individually with students to provide in depth information; provides information concerning college programs, careers, salaries, job outlooks, courses, transfer credit, CLEP, life experience credit, transfer compact, joint admission, articulation agreements, payment plans, and financial aid; guides, directs, and assists students in planning to meet their educational objective; assists students in completing require forms/documentation).

Processes student enrollment documents for prospective students as needed in the following areas, admissions, registrations, financial aid, testing, advising and students accounts. Assist student who can be quick admits into "open door" programs.

Provides assistance to prospective international and veteran students (i.e. - provides information concerning international student requirements; assists foreign students with completion of admission applications/documentation; provides G.I. bill information to veterans; directs veteran students on tuition waiver.

Duties and Responsibilities

• Oversee campaigns for newly admitted students from application completion to matriculation.
• Arrange meetings and events (in person or remote) for all newly admitted students
• Answer questions, handle issues, and provide detailed information to students on school requirements, processes, and policies
• Collect data to qualify candidates for programs, services, or courses
• Ensure applications are completed correctly, with the required supporting materials
• Enter, update, and review records
• Provide guidance and recommendations to current and prospective students
• Process enrollments and withdrawals
• Assist with billing and payment processing
• Prepares, transmits, maintains, and responds to requests for student transcripts and other official documents
• Conducts information sessions
• Participates in school activities
• Checks source documents for accuracy
• Verifies and corrects data where necessary. Obtains additional information for incomplete documents
• Combines and rearranges data from source documents where required
• Enters data from source documents into prescribed databases
• Transcribes information into the required electronic format
• May scan documents into document management systems or databases
• Audits completed work for accuracy
• Stores source documents in designated locations for future reference
• Maintains accurate records of activities and tasks
• Responds to requests for information and access relevant files in providing information. Ensures reference documents are appropriately returned to storage for future reference
• Prints information when required
• Complies with all data integrity and security policies. Maintains the strictest confidentiality requirements
• Presence at recruitment activities required when necessary
• Provides other administrative assistance as required

Skills and knowledge

• Ability and willingness to work successfully with students, advocates and college staff
• Has the ability to work and interact with individuals at all levels of the organization
• Has the ability to organize, prioritize and manage multiple priorities
• Possesses good communication skills: Oral, Written, and Interpersonal
• Demonstrates proficient experience with Microsoft Office (Word, Excel, PowerPoint email communications
• Firm understanding of Slate CRM or a comparable CRM
• Possesses prior experience with F-1/M-1 Visas
• Possesses good knowledge of college and program policies and procedures
• Participates in and successfully completes training programs offered to increase skill and proficiency related to assignments
• Demonstrates a positive, high-energy attitude
• Ability and willingness to take directions
• Performs other related duties as assigned
• Compliance & Governance: Perform duties in strict compliance with the Commonwealth of Massachusetts regulations, NECHE accreditation criteria, and individual collective bargaining agreements (if applicable).

Requirements:

Qualifications

• Required Minimum Education: Bachelor's degree.
• Required Minimum Experience: At least 1 year of prior experience in college admissions or related field.
• Core Competencies:
• Demonstrates excellence in written, verbal, and digital communication skills (ex: proficient in Microsoft Office, ZOOM, Slate or comparable CRM) including the ability to communicate information clearly and professionally to students, faculty, staff, administrators, union representatives, and community partners while maintaining confidentiality and professionalism.
• Demonstrates commitment to working in a culturally diverse, urban community college setting.
• Preferred Qualifications (optional): Bilingual. Spanish or Haitian Creole preferred

Additional Information:

Location: 1234 Columbus Ave, Roxbury Crossings, MA 02120, RCC Connect: Room 106 & 107

Schedule: Tuesday - Friday, 10:30am-7:00pm, Saturday 9:00am - 5:00pm, 37.5 hours per week.

Compensation: $58, 979.00-$110,581.00, placement within the salary range is determined in accordance with the applicable collective bargaining agreement. Starting salary is based on the candidate's education, relevant experience, and/or other contractually established placement criteria.

Anticipated Start Date: August 1st, 2026

(If benefitted position) Employees of Roxbury Community College are considered employees of the Commonwealth of Massachusetts and receive benefits that include:

High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)

Reasonable Dental and Vision Plans

Flexible Medical Spending Account and Dependent Care Assistance Account

Low cost basic and optional life insurance

Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).

12 paid holidays per year and competitive Sick, Vacation, and Personal Time

Tuition Benefit for employees and dependents at state colleges and universities

Short-Term Disability and Extended Illness program participation options offered by AFLAC

Professional Development and Continuing Education opportunities

Qualified Employer for Public Service Student Loan Forgiveness Program

Cell Phone Bill Discounts with Verizon, AT&T, and T-Mobile Cell Phone Carriers

Access to the Commonwealth's Mass4You, employee assistance program

Free employee parking on the Roxbury Campus

Public Transportation is available to the College via the MBTA Orange Line Roxbury Crossing Station & connecting bus stops, an eight-minute walk to the campus.

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter
• Resume
• (3) Professional References

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.

Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or pnoel1@rcc.mass.edu.

ADA Compliance

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at hrstaff@rcc.mass.edu.