Enrollment CRM Specialist

Posting Details

Position Information

Job Title Enrollment CRM Specialist Full Time / Part Time Full Time Job Type Staff Reports To Associate Director of Enrollment Marketing & Analytics Position Summary

The Enrollment CRM Specialist for Graduate & Professional Education is responsible for the day-to-day administration, configuration, optimization, and support of the department's enrollment and workflow systems, including Slate by Technolutions and Monday.com. This position supports the translation of business needs into functional system solutions; configures and supports workflows, reports, integrations, automations, and communication processes; and provides troubleshooting, documentation, user support, and quality assurance. The role strengthens data integrity, improves operational efficiency, and provides accurate reporting to support enrollment operations and decision-making.

Working under the Associate Director of Enrollment Marketing & Analytics, the Enrollment CRM Specialist collaborates with enrollment leadership, admissions, marketing, professional education, institutional research, and information technology to ensure systems effectively support recruitment, enrollment, and related student-lifecycle processes. The position also helps implement AI-enabled tools and automated processes that reduce manual work, improve data quality, and advance continuous systems improvement.

Please note that this is an in-person role (at most hybrid). Bryant University is located in Smithfield, RI.

Bryant is recognized as a top 1 percent national leader in student education outcomes and ROI and regularly receives high rankings from U.S. News and World Report, QS Stars, Money, Bloomberg Businessweek, Wall Street Journal, and College Factual. Bryant's strategic plan, Vision 2030, redefines higher education through a commitment to providing students with a transformational learning experience. Vision 2030 accelerates advancements in academic innovation, experiential learning, vibrant student life, Division I athletics, and a connected community that fosters belonging and success.

Principal Accountabilities

Enrollment Systems Administration & Maintenance

• Manage the day-to-day administration of Slate and Monday.com, including system configuration, routine maintenance, permissions, troubleshooting, and ongoing enhancements.
• Configure and maintain forms, queries, business rules, workflows, automations, integrations, and communication processes supporting graduate admissions, professional education enrollment, and related department operations.
• Support the implementation of functional system solutions and workflow enhancements in collaboration with enrollment leadership and departmental stakeholders.
• Coordinate the testing, quality assurance, documentation, and deployment of new features, updates, integrations, and workflow changes.
• Develop and maintain training materials, user guides, and technical documentation, and provide support to system users.
• Identify opportunities to use AI-enabled tools, automation, and system integrations to streamline workflows and reduce manual work.

Data Quality & Governance

• Ensure the accuracy, consistency, and integrity of enrollment systems data through validation, deduplication, standardization, and routine quality-control practices.
• Regularly audit data, workflows, communications, and integrations to identify and correct errors, redundancies, or gaps.
• Document system configurations, business rules, workflows, integrations, and data definitions to support continuity and knowledge sharing.
• Monitor data exchanges between Slate, Banner, and other institutional systems in partnership with Information Services, while supporting applicable privacy, security, and institutional requirements.

Reporting & Analytics

• Build, maintain, and enhance dashboards, queries, datasets, and reports used by enrollment leadership for analysis, forecasting, and decision-making.
• Deliver recurring and ad hoc reporting on inquiries, applications, conversion, yield, pipeline health, enrollment, and related outcomes.
• Collaborate with institutional research, enrollment leadership, and marketing to align metrics and reporting standards, investigate discrepancies, and implement appropriate corrections.

Qualifications

Education & Experience:

• Bachelor's degree in business analytics, information systems, data analytics, higher education administration, business administration, or a related field, or an equivalent combination of education and experience.
• Two to four years of experience supporting, administering, or configuring CRM systems, enrollment systems, data operations, or related business processes, preferably in higher education.
• Experience with Slate by Technolutions or a comparable CRM; experience with Monday.com or a similar workflow platform preferred.
• Demonstrated experience with data management, reporting, workflow configuration, system troubleshooting, and user support.
• Strong technical aptitude, problem-solving ability, organizational skills, and the ability to communicate effectively with technical and nontechnical stakeholders.

Preferred Qualifications:

• Experience with data integrations, APIs, file exchanges, or working alongside information technology.
• Experience with Banner 9 by Ellucian or another student information system.
• Reporting or data-visualization experience using SQL, Tableau, Power BI, or similar tools.
• Familiarity with data governance, enrollment systems best practices, quality assurance, and technical documentation.
• Familiarity with AI-enabled tools or automation for improving workflows, reporting, data quality, communications, or enrollment operations.
• Experience working in admissions, enrollment management, student services, marketing operations, or related higher education functions.

Working Environment

• Standard office environment with occasional extended hours during critical time periods.
• Reasonable accommodations available to support accessibility needs.

At Bryant University, we believe that our strength lies in the richness of our campus community and the unique perspectives that shape it. By connecting academic and social experiences, we create an environment where individuals feel valued, respected, and supported. Our commitment to fostering belonging and well-being ensures that everyone has the opportunity to thrive and contribute meaningfully. We encourage applications from those who appreciate the wide range of experiences and backgrounds that make our community exceptional. Discover more about how we cultivate a welcoming and collaborative campus culture that drives excellence.

Physical Capacities

Posting Detail Information

Posting Number STA02827 Work Hours Open Date 09/15/2026 Close Date Open Until Filled Yes Applicant Special Instructions

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document
• Letter(s) of Recommendation