General Job Brief
The Enrollment Management Specialist (EMS) reports to the Director of Advising and is ACU's hub for student support services including but not limited to registration, academic life cycle planning, course enrollment and scheduling, financial aid clearance, financial account planning and communication. The EMS role has three different levels. These levels are based on a combination of students assigned, time of service, additional responsibilities, and becoming a subject matter expert within ACU's departments. This role also requires a comprehensive understanding of and commitment to the unique Christian mission and vision of ACU to Transform Culture with Truth, and the ability to advance that mission and vision through the performance of its duties, including person-to-person mentorship and discipleship.
Typical Duties
- Develop a collegial and collaborative rapport with students to provide proactive and exceptional student support.
- Typically, will manage a student population of 120-300+, based on EMS Level.
- Counsel and serve as the student's advocate for new and returning students regarding University policy and procedures.
- Provide spiritual assistance and prayer to ACU's Students.
- Provide superior communication of University requirements and continually progress the student towards graduation.
- Collect all required documents for academic and financial progression and clearance.
- Implement Communication plans in conjunction with different departments including Academics, Registrar, Student Life, Financial Aid and Student Accounts.
- Execute a detailed and continuous clearance process, communicating regularly with active students, to ensure timely collection of student balances.
- Collaborate with EMS manager and EMS team to continuously improve student enrollment and communication experience.
- Collaborate with other Enrollment department teams to coordinate new student orientations, student clearance events, and move-in days.
- Adhere to all University policies, procedures, and compliance guidelines.
- Represent ACU to students and families in a positive and professional manner.
- Perform other duties as directed.
Other Duties and Responsibilities
- Completing other duties and tasks with utmost integrity and professionalism, as directed, and not necessarily mentioned in this description, will be expected.
- Commitment to the University's faith statement, mission, and purposes; and an active Christian faith.
- Comfort and familiarity with the practice of praying with and for others, including students, faculty, and fellow University staff.
- The ability to meaningfully support and encourage students, faculty, and staff from a biblical worldview perspective, using relevant and applicable references from the Old and New Testaments and orthodox Christian writings.
- Demonstrated alignment with and enthusiastic support for the Christian Mission and Core Commitments of the University, including signing the University's Statement of Faith and Core Commitments annually.
Knowledge and Qualifications
- Personal relationship with Jesus Christ as well as a commitment to ACU's Statement of Faith and Core values.
- Commitment to ACU's Mission and Vision.
- Provide spiritual guidance, prayer, and support to students and staff.
- Must have personal knowledge and working knowledge of a student lifecycle and enrollment management operations.
- Must have a technical working knowledge of student information systems.
Education and Experience
Bachelor's degree is required. Must have 3 years of verifiable customer service experience, preferably in a higher education setting.
Ability and Skills
- High attention to detail and accuracy; highly organized.
- Ability to work independently and collaboratively in a high-volume, fast-paced environment.
- Exceptional communication and customer service skills, verbally and in writing.
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Maintain collaborative relationships cross-departmentally.
- Ability to organize and prioritize work.
Fair Labor Standards Act
This position is considered to be full-time, exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.