Enrollment Specialist

• Act as a point-of-contact and subject matter expert. Communicate with vendor and internal stakeholders to quickly and accurately obtain or provide information regarding enrollment related inquiries accurately, professionally, and timely. Remain apprised of electronic enrollment processes, transactions, and potential operational issues in order to effectively resolve issues and/or provide input on internal and cross-departmental projects.
• Work to gain operational efficiencies by identifying and resolving system-related data flow discrepancies. Investigate transactions that did not go through the processing system by completing research and correcting errors within expected standards of performance for quality and timeliness. Process all levels of membership changes and/or complex transactions that involve special handling. This duty requires having an effective working relationship with our vendor partner and an elevated understanding of the end-to-end processes between our employer groups, electronic platform vendor, and HMSA.
• Assist with preventive maintenance by analyzing and logging potential processing issues and root problems. Manage open issues from identification to resolution and closure. Synthesize relevant data to recommend viable solutions and workarounds and train the necessary individuals on the approved workarounds.
• Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity. This will include direct communication and participation with the Vendor Management Office (VMO) and Transformation Management Office (TMO).
• Performs all other miscellaneous responsibilities and duties as assigned or directed

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