The Enrollment Systems Administrator supports the delivery of data, reporting, and technology solutions for the division of Enrollment Management. This position assists with report development, data validation, system integration support, and operational process improvement across systems including Technolutions Slate CRM, Ellucian Banner, Microsoft SQL Server, and related technologies.
The Administrator works closely with CRM administrators, operations staff, and technical team members to ensure accurate reporting, support data-driven decision making, and maintain the reliability of enrollment-related systems and processes.
This position serves as a developmental role within Enrollment Operations & Technology.
Position Duties
- Develop and maintain standard and ad hoc reports using Slate, SQL Server, and other reporting tools.
- Assist with data extracts, imports, and exports supporting Enrollment Management business processes.
- Validate data quality and investigate discrepancies between systems.
- Support recurring institutional reporting requirements and operational dashboards.
- Document report specifications, business rules, and data definitions.
- Assist in the administration and support of Slate CRM and related enrollment systems.
- Support testing activities for system upgrades, patches, and new functionality.
- Participate in the maintenance of automated data exchange processes between Banner, Slate, and other institutional systems.
- Monitor scheduled jobs, data loads, and integrations for successful completion.
- Troubleshoot routine system and data issues under the guidance of senior technical staff.
- Identify opportunities to improve operational efficiency through automation and workflow enhancements.
- Assist with documentation of business processes and technical procedures.
- Support data governance and data integrity initiatives.
- Participate in implementation projects and technology improvements within Enrollment Management.
- Work directly with admissions, financial aid, student accounts, and enrollment operations staff to understand reporting and data needs.
- Provide technical assistance and training to end users on reports and data tools.
- Collaborate with CRM administrators and developers to implement solutions that improve business operations.
- Maintain positive working relationships with stakeholders throughout the Enrollment Management division.
- Performs other such duties as may be assigned from time to time.
Position Qualifications
- Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business Analytics, or a related field; or equivalent combination of education and experience required.
- One to three years of experience working with data, reporting, analytics, or business systems.
- Basic experience writing SQL queries.
- Strong analytical and problem-solving skills.
- Excellent organizational and communication skills.
- Ability to learn complex administrative systems and business processes.
- Proficiency with Microsoft Excel.
- Experience with Technolutions Slate CRM preferred.
- Experience with Ellucian Banner or another Student Information System preferred.
- Experience with Microsoft SQL Server preferred.
- Familiarity with reporting tools such as Power BI, SSRS, or Tableau preferred.
- Experience working in higher education preferred.
Work Hours
Monday through Friday, 9:00 a.m.-5:00 p.m., with additional hours as needed.
Work Location
Remote
About the Institution
Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students-academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor's, master's, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.
Benefits Offered
Pace University provides a competitive benefit program designed to offer the following:
- Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees).
- Income protection in the event an employee is not actively at work, due to illness (FT Employees).
- 403B investment opportunity to save toward financial security in retirement (PT and FT Employees).
- Programs and services that assist in balancing work and personal life (PT and FT Employees).
- Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees).
- Opportunity for faculty and staff to participate in Pace's award-winning health and wellness program, Pace Yourself to Wellness, which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees).
- Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).
AA/EEO Statement
Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.
Annual Security Report Notice
Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University's Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.