Enrollment Technician III

Our Client, a Health Insurance company, is looking for an Enrollment Technician III for their Remote location.

Responsibilities:

• 70% Enroll subscribers and dependents for all lines of business as requested via internal inventory workflows which may include requests originating from system error reports, fax, U.S. mail, and/or e-mail for complex accounts.
• Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.
• Complete monthly reconciliation process and resolve discrepancies.
• 15% Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited.
• Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
• 15% Provide support to the Account Installation Team by assisting with special projects and by serving as a member enrollment subject matter expert for client account meetings as needed.
• Mentor and train less experienced Enrollment Technicians.

Requirements:

• Education Level:
• High School Diploma or GED
• Experience:
• 5 years' experience in membership enrollment, member services, billing, claims operations, and/or data analysis
• Preferred Qualifications:
• Must be able to work effectively in a team environment, Advanced
• Must be able to adapt swiftly to multiple and rapidly changing priorities, Advanced
• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software, Advanced
• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate client system, Advanced
• Must be able to utilize Microsoft Office Suite, especially Excel, Advanced
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on client programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities