Under the general guidance of the Director, Enterprise Network Services, the Manager of Network Services will lead a team of Network Data Technician staff for the daily performance and availability of the organization's network. Analyzes network system functions and failures to isolate and define problem areas. Monitors the reachability of all connections within the network and initiate troubleshooting to restore full network capability. Monitors system performance and tracks usage. Develops and delivers a trend analysis of system load, usage and response. Manages operational support, upgrades, pre and post network events and maintenance support. Maintain network documentation and inventory. Manages 24/7 on-call support and on-call teams. Acts as an escalation point for network service issues, out of hours. Communicating, Planning and Implementing network changes and presenting to the CAB for approval. Collaborate with IT Teams on projects and technology initiatives as needed.
This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women's and Families Hospital.
Education
Bachelor's Degree in Computer Science, Information Technology, or related field Required or
Combination of relevant education and experience may be considered in lieu of degree Required
Experience
3 years experience with managing and mentoring a Network Operations Team Required
3 years experience with expertise in network monitoring and troubleshooting across diverse infrastructure (e.g., DNS, Wired, Wireless, SD-WAN, Firewalls, Campus & Data Center Networking) Required
General Experience with and In-depth knowledge of protocols such as BGP, OSPF, QoS, static routing, Layer 2, Layer 3 routing Required
2 years experience and proficiency in automation and scripting and Life Cycle Management Preferred
General Experience and familiarity with network devices Cisco, Palo Alto, Extreme, Infoblox and knowledge of Azure Preferred
Previous healthcare experience Preferred
Licenses
Cisco Cert Network Associate Preferred
Cisco Cert Net Professional Preferred
Your Tomorrow is Here!
Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.
To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Your Tomorrow is Here!
Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.
| Location | Philadelphia, PA |
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