Enterprise Program Manager

Job Title : Senior IT Operations Manager – Cybersecurity & Vendor Management

Position Overview

Take on a senior IT leadership role overseeing enterprise technology operations, cybersecurity coordination, vendor performance, and service delivery in a regulated financial environment. This position serves as the second-in-command of an IT Division, working with IT leadership to maintain reliable technology services, strengthen security and compliance practices, and support long-term technology planning.

The role combines IT team leadership, managed-service provider oversight, statewide shared-services coordination, and enterprise system integration responsibilities.

What You'll Do / Key Responsibilities

• Oversee infrastructure, business application, and helpdesk services delivered by internal staff and managed service providers, ensuring vendor performance and accountability.

• Serve as the primary operations liaison to statewide shared-services providers.

• Participate in cybersecurity operations, including incident response, vulnerability management, risk assessments, and remediation.

• Support access control reviews, audits, and policy compliance.

• Oversee enterprise system integrations with SAP environments, financial institutions, and third-party systems.

• Track contract renewals and assist with IT procurement, budget monitoring, annual audits, reporting, and long-range technology planning.

• Supervise, develop, and direct IT staff as a member of the IT Division leadership team.

• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Required Qualifications

• 6+ years of progressive IT experience managing complex information technology functions.

• 3+ years of full-time supervisory experience in an IT environment.

• Experience managing IT services delivered through managed service providers or outsourced vendors, including SLA and performance management.

• Leadership experience in cybersecurity operations, including incident response, vulnerability management, and risk assessment.

• Working knowledge of Active Directory, Microsoft Entra ID, and Intune.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

• Highly effective written and verbal communication skills.

• Ability to build and foster a team-oriented environment, exercise sound judgment and discretion with sensitive information, and prioritize work to meet deadlines.

• Availability for occasional after-hours work.

• Ability to pass a background and credit check prior to starting.

• Ability to lift and carry equipment weighing up to 50 pounds and bend, reach, and work under desks and in equipment areas as needed for hardware support.

Preferred Qualifications

• IT experience in state government, financial services, or other regulated environments, including audit, compliance, and risk management.

• Experience working within shared-services models in state government.

• Project management experience.

• Enterprise system and integration experience, including SAP, financial institution interfaces, and secure file transfer.

• IT procurement, contract management, and budget experience.

• One or more of the following certifications:

  • CISSP

  • CISM

  • CompTIA Security+

  • ITIL

  • PMP

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