Hybrid, onsite minimum 2 times per week (Taylor)
Job Description:
JOB SUMMARY
The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements. Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence. A portion of this role's assignments will support IT process quality, including evaluation of technology delivery processes and development of IT-related metrics.
JOB DUTIES
- Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans.
- Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains.
- Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence.
- Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans.
- Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues.
- Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability.
- Helps develop change management strategies to support smooth adoption of new processes and initiatives.
- Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.
ADDITIONAL JOB DUTIES
- Measures performance of and evaluates current IT processes, aligning that work to enterprise quality frameworks and standards.
- Identifies and addresses process gaps to improve IT product and delivery quality.
- Designs, develops, maintains, and reports IT-related metrics.
- Designs, develops, and maintains IT process workflows and process documentation.
- Partners with IT teams to standardize and refine processes that improve operational efficiency and reduce delivery risk.
EXPERIENCE
- Requires minimum 5 years job related work experience in excess of degree requirements
- Requires strong communication and presentation skills
- Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans
- Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio)
- Requires excellent project management skills and ability to lead cross-functional teams
- Prefer experience in continuous improvement, process improvement, or operations analysis
- Prefer understanding of the electricity industry
- Prefer experience with IT service management or software delivery processes
- Prefer experience in Jira
- Prefer experience in ServiceNow
- Prefer 3 or more years' experience in quality assurance and change management
EDUCATION
Bachelor's Degree: Engineering, Computer Science, Management Information Systems, Business, Accounting, Auditing or related field (Required)
or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
CERTIFICATION
Six Sigma (Preferred)
ASQ (American Society for Quality) (Preferred)
ITIL v4 (Preferred)
ISTQB (Preferred)
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EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.