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Enterprise Service Desk Representative

Global Commerce and Services
  • MISSISSIPPI SCA PEARLINGTON, MS
    6 days ago

    Job Description

    Job Title
    Enterprise Service Desk Representative
    Job Type
    Full-time
    Education
    High School
    Career Level
    Entry Level
    Category
    Customer Service, Information Technology
    Job Description

    Immediate Hire
    Enterprise Service Desk – Tier 1 (Part - Time) 

    • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
    • Escalate unresolved calls to the support team
    • Log all calls in the Service Desk Call Logging system
    • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
    • Have an understanding of ticket quality standards
    • Have the ability to prioritize calls and implement the client priority policy
    • To maintain a high degree of customer service for all support queries and adhere to all service management principles
    • Provide stats for the weekly Service Desk report on call trends
    • Applicant must be willing to work non-standard hours (2nd, 3rd shift)
       
    Job Requirements

    Requirements

    • Excellent communication skills and telephone manner.
    • Excellent organizational skills
    • 2 years previous IT Service Desk and/or Call Centre experience required
    • Incident Management experience – Managing incidents including business expectations and communication
    • Must have or be able to acquire Government security clearance
    Travel
    0 - 10%

    Numbers & Facts

    LocationMISSISSIPPI SCA PEARLINGTON, MS
    IndustryComputer/IT Services
    Company Size20 to 49 employees
    Year Founded2000

    About Company

    Global Commerce & Services, LLC (GCS) is an Information Technology company founded in 2000. The company has provided services in the areas of Systems Engineering and Integration, Software Development, Information Assurance, Cyber Security, Network Support, and Program/Project Management. Our clients include Department of Agriculture, Department of Navy, Department of Army, U.S. Peace Corps and Defense Information Systems Agency. We focus on translating business needs into technology solutions. We understand how crucial it is for organizations and agencies to make the right investment in technology, and that is why GCS partners with clients to provide value added solutions that meet individual business requirements. GCS helps companies modify their business and systems processes to become more efficient and capitalize on their technology investment. We’ve been recognized and awarded for our ability to provide exceptional service, and our goal is to always exceed both the requirements and expectations of every project. We pride ourselves on our ability to deliver projects successfully, with no schedule delays, cost overruns, or late deliverables. Our company is accountable and dependable, with an experienced management team that keeps us up-to-date with industry knowledge

    Skills

    • Call Centersunmatched
    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Establish Prioritiesunmatched
    • Incident Managementunmatched
    • Information Technology & Information Systemsunmatched
    • On Callunmatched
    • Organizational Skillsunmatched
    • Quality Metricsunmatched
    • Secondary Schoolunmatched
    • Security Clearanceunmatched
    • Technical Supportunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched
    • Trend Analysisunmatched

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