Description
Title: Enterprise Team Leader
Reports To: Chief Operating Officer
Department: GTM
Location: Cincinnati, OH
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Enterprise Team Leader (ETL) is a senior leadership role responsible for overseeing the performance and development of a portfolio of enterprise customers and the teams that support them. This role balances strategic oversight with hands-on leadership, ensuring accounts are managed thoughtfully, teams are developed intentionally, and customers experience consistent, high-quality partnership.
The ETL operates as a connector between sales, operations, and customers, providing direction, prioritization, and escalation support while reinforcing disciplined account management and long-term growth. Success in this role requires strong judgment, the ability to lead through influence, and comfort managing complexity across people, accounts, and outcomes.
What You'll Do:
Portfolio Ownership and Commercial Performance
- Own the commercial performance, growth strategy, and overall health of a consolidated portfolio encompassing all accounts managed by a team of Account Executives.
- Develop and execute account-level growth plans that drive retention, expansion, and long-term customer value.
- Serve as the senior point of accountability for portfolio outcomes, including revenue growth, renewals, and customer satisfaction.
Enterprise Account Strategy and Executive Engagement
- Maintain a deep, current understanding of each account's business objectives, stakeholders, risks, opportunities, and growth plan.
- Support and participate in executive-level customer engagement, including QBRs, account strategy sessions, and on-site key customer meetings.
- Serve as a senior escalation point for complex client issues, ensuring timely resolution and strong stakeholder relationships.
- Serve as a subject matter expert on customer needs, company solutions, and the broader go-to-market strategy.
Team Leadership and Talent Development
- Lead, coach, and develop a team of Account Executives (AEs), setting clear expectations and accountability for performance.
- Guide AEs to operate as effective enterprise account managers through strong account planning, disciplined sales execution, and executive-level engagement.
- Prepare high-performing AEs for future leadership opportunities, including transition into Cornerstone Team Leader roles as accounts scale in size and complexity.
Cross-Functional Execution and Operational Alignment
- Oversee day-to-day account execution and ensure alignment between account strategy and service delivery.
- Load-balance AE portfolios and direct resource shifts to meet evolving customer needs.
- Collaborate cross-functionally with operations, finance, marketing, and strategic partners to identify and execute growth opportunities.
Performance Management and Business Discipline
- Drive consistent adoption of CRM, pipeline management, forecasting, and account planning best practices across the portfolio.
- Manage portfolio budgets, P&L, and forecasting, ensuring consistent execution against financial targets.
- Deliver against defined KPIs, including portfolio growth, retention, client engagement (e.g., client visits and QBRs) cadence and quality, and AE development outcomes.
- Other duties as assigned by management.
What You Need:
- Bachelor's degree required; advanced degree preferred or equivalent relevant experience.
- 7+ years of experience in enterprise sales, account management, or portfolio leadership roles.
- Proven experience leading and developing Account Executives, including performance management and career progression.
- Demonstrated ability to manage a large, complex portfolio across multiple enterprise accounts simultaneously.
- Strong strategic and consultative selling capabilities with executive-level presence.
- Experience owning and supporting QBRs, client escalations, and senior stakeholder relationships.
- Ability to partner effectively with operations leadership to manage capacity, resources, and service delivery.
- Strong financial and business acumen with an understanding of revenue, margin, and portfolio tradeoffs.
- Excellent communication, coaching, and influence skills.
- Proficiency with Salesforce and Microsoft Office tools, with the ability to use data to drive decisions.
- Valid driver's license and ability to travel regularly for client engagement.
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.