Enterprise Transformation (Program Delivery), Transformation Director - Managing Director

Position Overview

As part of State Street's transformation journey, we are implementing a product and platform operating model designed to simplify how the firm operates, modernize platforms and processes, accelerate adoption of technology and AI, strengthen resiliency and controls, and improve outcomes for clients, employees and shareholders. Transformation is business-led and enterprise-enabled: business and functional leaders remain accountable for outcomes within their domains, while the Transformation Management Office provides enterprise coordination, governance, methodology and execution support.

The Transformation Director is a senior leader within the Program Delivery team of the Transformation Management Office. The role owns the transformation portfolio for a major Business Unit or strategically important cross-cutting theme, including transformation strategy, roadmap, prioritization, outcomes and investment recommendations. Assignments may include a Business Unit transformation agenda, Product Operating Model implementation, Product Development Lifecycle adoption, AI enablement, process simplification, operating-model redesign or another priority enterprise theme.

Reporting to the Head of Program Delivery, the Transformation Director serves as the principal transformation advisor to the accountable Business Unit leader or executive sponsor. The role defines how the transformation portfolio operates, balances strategy and operating-model ownership with oversight of implementation, and ensures investment and capacity are directed to the highest-value outcomes.

This is a player-coach leadership role requiring strong executive presence and the ability to move between strategic decisions and the most complex delivery challenges. Transformation Directors may rotate across Business Units and cross-cutting themes as enterprise priorities change, while maintaining responsibility for consistent Program Delivery standards and reusable enterprise capabilities.

Primary Responsibilities

Business Unit or Theme Transformation Leadership

• Own the transformation agenda and portfolio for an assigned Business Unit, corporate function, or enterprise theme, including strategy, target state, priorities, sequencing and measurable outcomes.
• Act as the principal transformation advisor to the accountable Business Unit leader or executive sponsor and leadership team.
• Challenge local optimization, shape strategic and investment trade-offs, and ensure alignment with enterprise transformation objectives and standards.
• Represent Business Unit priorities to the TMO while promoting reuse of enterprise capabilities and resolving conflicts between local and enterprise needs.

Portfolio Strategy, Prioritization & Investment

• Define and maintain an integrated portfolio roadmap spanning business, product, operations, technology, data, finance, risk, controls, people and change.
• Own portfolio prioritization and sequencing recommendations by assessing value, cost, risk, interdependencies, organizational capacity and execution readiness.
• Advise senior governance bodies on investment, resource and operating-model decisions with clear options and recommendations.
• Ensure the portfolio remains focused on strategic end-state and measurable outcomes rather than completion of disconnected projects.

Operating Model & Capability Ownership

• Define and govern future-state operating models, decision rights, governance structures, organizational interfaces and ways of working within the assigned portfolio.
• Lead adoption of product-centric delivery, Agile practices, technology-enabled processes, automation, data and AI-enabled capabilities.
• Establish portfolio-specific frameworks and standards where needed, consistent with enterprise policies and TMO methodology.
• Ensure new capabilities are embedded in management routines and sustained beyond initial implementation.

Portfolio Governance & Outcome Realization

• Establish executive governance and portfolio operating rhythms that provide transparent oversight of investment, outcomes, risks, dependencies and decisions.
• Hold initiative and workstream leaders accountable for commitments and sponsor corrective action when delivery, adoption, value or risk outcomes are off track.
• Partner with Finance, Impact Assurance and accountable business leaders to define success measures, track benefits and address value leakage.
• Maintain an objective, forward-looking view of portfolio health and escalate material decisions with practical recommendations.
• Enterprise Integration, Risk & Stakeholder Leadership
• Lead resolution of cross-functional and cross-enterprise dependencies, resource constraints, policy issues and operating-model ambiguities.
• Advise senior executives, steering committees and governance forums on transformation choices, implications and required interventions.
• Ensure risk, regulatory, cyber, data, architecture, control, operational-resiliency and responsible-AI requirements are embedded throughout the portfolio lifecycle.
• Build coalitions across Business, Product, Operations, Technology, Data, Finance, Risk, Compliance, Legal, Audit, People and Corporate Functions.

Team & Methodology Leadership

• Lead and develop Program Leads, analysts and specialist resources assigned to the portfolio while personally leading the highest-risk and most executive-facing work.
• Deploy resources across initiatives as portfolio priorities and risks change, maintaining clear accountability and effective succession.
• Contribute to the definition and continuous improvement of enterprise transformation methods, standards, templates, tooling and reusable playbooks.
• Capture portfolio lessons and convert them into capabilities that can be reused across the Program Delivery function and wider enterprise.

Experience, Skills & Leadership Capabilities

• 10+ years leadership experience owning a significant transformation portfolio, capability or operating-model agenda in financial services or another highly regulated industry.
• Demonstrated success defining transformation strategy, advising senior executives and delivering measurable outcomes across multiple interdependent programs.
• Experience leading transformation for a major business, enterprise function or cross-cutting theme with global or regional reach.
• Strong expertise in portfolio strategy, investment prioritization, operating-model design, governance, benefits realization and organizational change.
• Experience engaging senior executives, steering committees, Finance, Risk, Technology, business leaders and, where relevant, regulators or clients.
• Strong working knowledge of technology modernization, automation, data, AI-enabled capabilities, Agile delivery and product/platform operating models.
• Executive communication, facilitation and analytical skills, with the judgment to frame high-stakes decisions and challenge constructively.
• Player-coach leadership style with experience developing senior transformation professionals and leading through direct authority and influence.
• Enterprise mindset, commercial and financial acumen, sound risk judgment and accountability for sustainable outcomes.
• Bachelor's degree or equivalent relevant experience required; advanced degree preferred. Relevant transformation, program-management, Agile, Lean or change-management credentials are advantageous.

Success Measures

Success in this role will be measured through:

• Delivery of the assigned Business Unit or enterprise-theme transformation portfolio against strategic outcomes and target-state objectives.
• Quality of portfolio prioritization, investment recommendations, executive decisions and transparent governance.
• Realization of validated financial and non-financial value and sustainable adoption of new operating models and capabilities.
• Resolution of material cross-functional dependencies, risks, resource conflicts and operating-model issues.
• Consistent application and improvement of enterprise transformation standards, methods and reusable capabilities.
• Strong risk, control, regulatory, operational-resiliency and responsible-AI outcomes.
• Development of a high-performing portfolio team with effective succession and the ability to redeploy resources as priorities change.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Salary Range:

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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