Title: EntraID Support
Location: LATAM Remote
Duration: 1 month contract
Compensation: Competitive, based on experience
Work Requirements: Citizen of the country of employment or authorized to work in that country.
EntraID Support
The support team will handle inbound calls routed through the Client to provide support number through Dialpad and Zoho ticketing system to resolve common MFA and authentication issues. Items outside the defined scope will
be redirected to the client service desk or escalated to the client security team as appropriate.
End User Assistance- Help downloading and configuring the Microsoft Authenticator application
- MFA reset and re-registration assistance
- Password reset guidance when tied to MFA authentication
- Support for login and authentication failures
- Basic troubleshooting for device enrollment and verification methods
- Guidance for alternative authentication methods when available
- Guidance helping users locate and initiate the Single Sign-On (SSO) option for CLIENT applications integrated with Entra ID, including Dayforce
SSO Access Validation (Dayforce)- Assist users who are unable to access Dayforce via Entra ID SSO by validating Entra ID authentication
- Guide users to test Entra ID access via myaccount.microsoft.com to confirm successful authentication
- Perform standard Entra ID troubleshooting (password reset , MFA reset/re-registration, authentication troubleshooting) when SSO access fails
- Instruct users to retry Dayforce access after Entra ID authentication is confirmed
Call Handling & Triage- Intake and documentation of all support calls
- Identity verification using CLIENT- approved procedures
- Resolution of common MFA and Entra IDuser issues during the defined support window
- Routing of out-of-scope requests to the client Service Desk
- Escalation of Entra security or policy issues to the client security team
The following activities are explicitly excluded- Entra ID configuration changes or tenant administration
- Security policy changes or exception handling
- Identity lifecycle management or provisioning changes
- Application access troubleshooting not related to MFA
- Infrastructure or device support unrelated to authentication
Why Join INSPYR Global Solutions (IGS)
Become part of a diverse and multicultural workplace where you'll collaborate with talented professionals from around the world, build meaningful connections, and grow your career in a supportive environment. At IGS, we're committed to helping you succeed by offering:
- Flexible remote and hybrid work opportunities
- Continuous learning and professional development programs
- A culture that prioritizes employee wellbeing
INSPYR Global Solutions is the global delivery team for INSPYR Solutions, connecting top talent with opportunities across IT and professional services. Through collaboration, expertise, and innovation, we support global teams and help drive impactful solutions for our clients. Our focus is building a community of skilled, motivated, and reliable professionals who contribute to growth, performance, and long-term success. Learn more about us at
www.inspyrglobalsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.Applicants requiring reasonable accommodation during the application or interview process should contact HR@inspyrsolutions.com
for assistance.
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