Entrata Systems Administrator

Job Description

Business Applications Administrator, Entrata Systems | Multifamily Real Estate Technology

Job Type: Full-time | Work Environment: In-office | Industry: Multifamily real estate, property operations, business applications, Entrata, and property management technology

Role Summary

The Business Applications Administrator supports AIR Communities' Property Operations teams by administering, configuring, troubleshooting, and improving key business applications, with a primary focus on Entrata Systems. This role partners with business stakeholders, IT, and vendors to resolve issues, maintain system integrity, and support technology initiatives that improve property operations.

This is an in-office role designed for candidates who prefer regular face-to-face collaboration, building strong business relationships, and taking long-term ownership of critical systems within a growing real estate organization.

Key Responsibilities

• Administer, configure, and support Entrata and other business applications used by Property Operations.

• Provide Tier 3 functional and technical support for escalated user issues, system questions, and troubleshooting needs.

• Configure settings, security roles, permissions, workflows, document mapping, and automated document tools.

• Maintain application data integrity, change control documentation, directories, process records, and reporting support.

• Partner with IT, business teams, and third-party vendors to resolve system issues and improve application performance.

• Support property operations technology initiatives, including project coordination, meeting facilitation, timeline tracking, and budget awareness.

Preferred Candidate Profile

• Demonstrated consistency, follow-through, and interest in building deep subject-matter expertise over time.

• Comfortable collaborating in person with cross-functional teams and building strong stakeholder relationships.

• Customer-focused mindset with sound judgment, accuracy, and responsiveness.

What Makes Someone Successful in This Role

Successful candidates are detail-oriented, service-minded, and comfortable becoming a trusted systems resource for Property Operations. They enjoy solving complex application issues, improving workflows, collaborating in person, and growing with a stable, high-performing real estate company.