Entry Level CSR

A Flexible Career Focused on People

We're growing our remote team and looking for driven, people-oriented individuals who want an opportunity to develop professionally while helping families understand the benefit programs available to them.

In this position, you'll connect virtually with members, provide information, answer questions, and guide them through the process. You'll receive comprehensive training when you start, along with continued coaching and support as you become more experienced.

This is an opportunity to build valuable professional skills today while working toward greater responsibilities and leadership opportunities in the future.

What the Position Involves

Your role will center around communication, organization, and providing a positive member experience.

A typical day may include:

• Connecting with members through scheduled phone and video appointments
• Learning about each member's circumstances and priorities
• Presenting available benefit programs in a clear and understandable way
• Responding to questions and providing personalized assistance
• Helping members navigate online applications and digital forms
• Keeping client information and documentation accurate
• Managing appointment confirmations and follow-up communication
• Maintaining professional relationships with the members you assist
• Participating in team meetings, coaching, and continued training

What We Provide

Your development begins with structured training and continues throughout your career.

You'll have access to:

• 100% remote work-from-home environment
• Flexible scheduling
• Comprehensive training and onboarding
• Individual coaching and ongoing mentorship
• Performance-based earning opportunities
• Bonus and incentive programs
• Health and life benefit options
• Professional development
• Leadership training
• Recognition and reward programs
• Performance-based advancement opportunities
• Opportunities to qualify for company-sponsored travel
• Long-term career development

No Industry Experience? No Problem.

We're interested in your potential, not just your previous job titles.

Experience in customer service, hospitality, retail, administration, call centers, or sales can be helpful, but previous industry experience is not required.

You may be a strong fit if you:

• Communicate clearly and confidently
• Enjoy interacting with and assisting people
• Listen carefully and ask thoughtful questions
• Stay organized and manage your time effectively
• Are dependable and follow through on commitments
• Feel comfortable working independently
• Can confidently use computers and virtual meeting platforms
• Are receptive to feedback and willing to learn
• Have a positive, goal-oriented approach to your work
• Are interested in continued professional development

Your Growth Doesn't Stop With the Role

As you gain experience and demonstrate consistent performance, you can begin taking on additional responsibilities. Opportunities may include helping newer team members, developing leadership skills, and eventually pursuing management positions.

Advancement is based on performance, development, and initiative, giving motivated individuals the ability to shape the direction of their career.

Ready for Your Next Opportunity?

If you're looking for a remote career that combines flexibility, working with people, professional development, and long-term growth potential, we'd like to hear from you.

Submit your application today to learn more about the position and our virtual hiring process.