Entry-Level Field Service Technician

$18.00 - $22.00 per hour

JOB DESCRIPTION

We are looking for someone who is just finishing their Mechatronics courses and is ready to join our team. We will train for 4-6 months, then the service technician will travel with another service technician to learn how to install new machines.

RESPONSIBILITIES

• Verifies that all service meets customer specifications and is in accordance with Company quality standards.
• Service new/existing customers by analyzing work orders, conducting tests, investigating complaints, and resolving problems.
• Planning daily travel schedule.
• Establishes service by analyzing requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
• Documents service and installation actions by completing forms; reports; logs and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities, reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.

REQUIREMENTS

• Completion of Mechatronics courses.