Acceptance Testing, Calendar Management, Develop and Maintain Customers, Identify Issues, Installation Guide, Maintenance Services, On Site Support, Preventative Maintenance, Problem Solving Skills, Quality Metrics, Requirements Management, Testing, Travel Planning, Willing to Travel
$18.00 - $22.00 per hour
JOB DESCRIPTION
We are looking for someone who is just finishing their Mechatronics courses and is ready to join our team. We will train for 4-6 months, then the service technician will travel with another service technician to learn how to install new machines.
RESPONSIBILITIES
- Verifies that all service meets customer specifications and is in accordance with Company quality standards.
- Service new/existing customers by analyzing work orders, conducting tests, investigating complaints, and resolving problems.
- Planning daily travel schedule.
- Establishes service by analyzing requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
- Documents service and installation actions by completing forms; reports; logs and records.
- Maintains customer confidence by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities, reading professional publications.
- Accomplishes operations and organization mission by completing related results as needed.
REQUIREMENTS
- Completion of Mechatronics courses.