Entry Level IT Support

Job Title: Entry Level IT Analyst
Location: Pensacola, FL
Type: Contract
Work Model: Hybrid
Hours: 7:00am - 3:30pm (local time)

Responsibilities

• Manage the creation, modification, and removal of user accounts across supported systems
• Implement and maintain Role-Based Access Controls (RBAC) to enforce least privilege
• Ensure timely onboarding and offboarding of users in accordance with business and compliance requirements
• Provide first-line support for access-related issues and troubleshooting problems in collaboration with other teams
• Document resolutions to improve team knowledge, customer service, and system support
• Participate in scheduled and ad hoc access reviews and audits
• Ensure adherence to internal and external policies and regulatory requirements
• Prepare audit documentation and support remediation efforts as needed
• Implement process improvements to ensure user access aligns with security policies
• Stay current on IAM trends and best practices
• Support development and maintenance of provisioning and auditing tools
• Translate business needs into functional specifications for automation and tooling
• Assist in automating manual processes where feasible
• Analyze business and technical requirements related to access and identity
• Use access data to inform design decisions, audit strategies, and policy enforcement
• Analyze information, requirements, data, work quality, work methods, processes, service-specific practices, standards, and metrics/statistics to identify opportunities for improvement
• Interpret results of analysis and present recommendations, including alternatives and implications, to stakeholders
• Collaborate with other business units to analyze and improve processing procedures and resolve problems
• Analyze changes in policies, procedures, and products; determine the impact on IAM and related group functions
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear assessments of possible outcomes
• Work with peers, business units, project teams, and vendors to ensure IAM business needs are fully communicated, documented, and satisfied
• Monitor and analyze key performance indicators, establishing processes and methodologies for preventative action
• Compile, review, and prepare data for use by analysts and management in the analysis of IAM operations, services, and products
• Produce analytically driven inferences and hypotheses to generate actionable recommendations
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Ensure compliance with the organization ISD standards and best practices
• Perform other related duties as assigned

Requirements

• Experience collaborating on cross-functional teams and projects
• Ability to work independently and as part of a team
• Strong attention to detail and consistent record of meeting deadlines
• Experience in problem resolution, including root cause analysis
• Proficiency in statistical methods, forecasting, and cost-benefit analysis
• Experience with SQL and Power BI
• Ability to manage multiple priorities effectively
• Working knowledge of data querying, reporting, and analysis
• Demonstrated ability to research, compile, and document data, business processes, and workflows
• Effective research, analytical, and problem-solving skills
• Strong organizational, planning, and time management abilities
• Skill in interpreting and applying data to guidelines, procedures, and regulations
• Excellent verbal and written communication skills
• Advanced skills in word processing, spreadsheets, databases, and presentation software
• Ability to identify and analyze business requirements and recommend solutions
• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent combination of education and experience

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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