Entry Level Tech (ELT)

Position: Entry Level Tech (ELT)
Department: Service  
Reports To: Shop Supervisor/ELT Trainer
Salary Grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio, TX

Company Overview
DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

The individual in this role will be part of a training program under the guidance of experienced technicians and supervisors, developing technical knowledge and customer service skills as an Entry Level Technician under the guidance of experienced technicians and Field Service Support. This position involves maintaining excellent customer relations, adhering to safe driving regulations, and ensuring the timely completion of deliveries and repairs as needed.

Responsibilities

• Complete daily delivery and pick-up of office product equipment
• Maintain exemplary customer relations
• Perform repairs, maintenance, and refurbishment tasks under supervision
• Demonstrate mechanical aptitude and working knowledge of electrical and mechanical theory
• Maximize equipment up-time through effective repairs and customer training
• Communicate professionally with customers, colleagues, and management
• Keep inventory neat, organized, and accurate
• Complete administrative tasks accurately and on time

Experience & Required Skills

• Technical knowledge/skills in equipment handling, repairs, and maintenance
• Attention to detail in tasks and repairs
• Strong customer service orientation
• Effective communication skills (verbal and written)
• Planning and organizing skills for efficient work management
• Teamwork and cooperation with colleagues
• Concern for quality and adherence to work standards
• Strong follow-up skills for tasks and repairs
• Inventory and/or driving experience is a plus
• Ability to analyze problems and identify solutions
• Basic business acumen

Education & Certification

• Minimum: High School Diploma or GED; AA degree or equivalent technical training preferred

Physical Requirements

• Ability to lift 50+ lbs., bending, reaching, and transport equipment, parts and boxes
• Manual dexterity for handling tools and equipment
• Visual acuity to perform detailed tasks

Special Requirements

• Clean driving record and valid Driver’s License
• Subject to pre-placement drug test

Note:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.